Process Architect - Signavio

Worker Type: Employee

• Location: Sydney
• Type: Permanent, full time

We have a brand new opportunity to join the Business Optimisation team as a Process Architect/Business Optimisation Manager, to support the AUSPAC Modernisation.

This is a critical Process Governance role supporting our AUSPAC Modernisation within the Business Optimisation Team. You will lead projects/initiatives by demonstrating our QBE values and core capabilities on process re-engineering, continuous improvement and process governance. As part of your role, you will work closely with and influence project stakeholders on process simplification, through practical understanding of our framework.

Your new role

As a Process Architect/Business Optimisation Manager, you will work across Process Governance, with an initial focus on replacing the policy administration system in Modernisation and look at any architecture that is missing from the repository in Signavio.

Key responsibilities will include:

• Leveraging your hands-on experience with Signavio to develop, design, and optimise end-to-end business processes.
• Creating detailed process blueprints and maintaining overall architecture, ensuring alignment with organisational goals and industry best practices.
• Undertake a structured approach to process improvement to enable better customer and business outcomes, improving efficiency and creating an improved customer experience
• Discover, analyse, measure and document current and future state processes to understand root causes of issues
• Initiate, facilitate and recommend improvements, creatively solving problems and considering innovative solutions
• Actively working with employees, leaders, customers and other stakeholders to understand, measure, implement and change processes, roles and operations
• Ensuring data-driven recommendations analysing customer and operational data, and measure the impact of recommended changes

To be successful in this role you will come from a similar role, ideally from Insurance, Banking, Consultancy or Financial Services. Previous experience in Process Architecture and Governance are essential, along with a strong working knowledge of Signavio. You will also have:

• Proven hands-on experience with Signavio, preferably within a large enterprise and/or transformation program
• Demonstrated expertise in Process Architecture, with a track record of designing and optimising business processes
• Demonstrated experience in leading commercial business optimisation initiatives/projects
• Advanced knowledge of business transformation principles and improvement methodologies
• Extensive knowledge and applied Lean & Six Sigma and Optimisation experience preferred
• Solid experience in the development of objectives, strategies and plans to improve customer satisfaction
• Proven experience in a Business Improvement role leading and managing Business Improvement initiatives
• Exposure to business process re-engineering, CI Culture build-out, commercial analysis, and developing & executing business transformation

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
• Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE's Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

We value our employee's experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family First accredited employer since 2021

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ***********@qbe.com

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.