Product Content Writer/Video Producer

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 34,000 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.

About the Product Content Writer/Video Producer role...

We’re searching for an exceptional Content Producer to help bring SiteMinder’s products to life via video and written content across our ever-evolving help centres and contextual learning experiences.
What you'll do...
You will work with the Product Content team to create videos and written content about our great range of products, translating complex ideas and concepts into helpful, customer-friendly content across our many communication channels.
You will spend approximately 60% of your time on written content and 40% on video content, depending on the scope of work.
This could involve shooting a video interview for a monthly update, filming a livestream of a presentation, creating gifs and clips for a marketing campaign, screen-recording a demo of a product, writing a product guide for one of our help centres, reviewing UI copy — no two days will be the same and you’ll get to work with a talented team of professionals who will help you learn, grow and improve.
Deliver end-to-end video production and photography services, including researching, producing, scripting, shooting and editing.
Create video content using our in-house video equipment, which includes a Canon C70 video camera and a Canon 80D DSLR stills camera.
Collaborate with designers, product and marketing teams to produce collateral that helps future customers get started using SiteMinder products.
What you have...
2+ years content writing and video production experience.
Experience with Adobe CC desired (Premiere, After Effects, Illustrator, etc.)
Experience with Salesforce, Photoshop, Jira, Intercom, and Google Analytics also desired.
Knowledge of basic HTML preferred.
Knowledge of Figma, Trello and/or Zeplin is a big advantage.
Background writing about software is highly desired, as is an understanding of the Software Development Lifecycle.
Talent for turning detailed and/or complex technical jargon into consumable, meaningful and engaging written pieces.
Our Perks & Benefits…

• Equity packages for you to be a part of the SiteMinder journey
• Hybrid working between home and office
• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

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