AddressTHE ROLE
We hire professionals with industry experience or a strong passion for travel. A Product Coordinator assists with tour setup and maintenance, supporting the Customer Service Centre and Sales Teams to enhance product knowledge.
Key responsibilities:
- Tour package set up & management
- Management of cruise and hotel inventory
- Proofing of supplier contracts
- Product Inbox Management - Assisting Customer Service Centre and Sales with product enquiries, proofing of marketing collateral
- Assist Product Manager with product launch and brochure process as required
- Create traveller documentation
- Streamline/improve/develop processes to ensure consistency across all products and brands
ABOUT YOU
- High attention to detail
- Strong communication and organisational skills
- Proven experience in working to deadlines and being able to organise and prioritise work effectively
- Analytical and problem-solving skills
- Show initiative in assessing and implementing systems and processes to improve efficiency and teamwork
- Demonstrate strong teamwork while maintaining the ability to work autonomously
- Proficiency in Microsoft Office, particularly Excel
- Minimum two years’ experience within the travel and tourism industry
- Travel experience in Australia and knowledge of the ATG Australian product will be looked upon favourably
WHAT WE OFFER
- Flexible workplace culture with hybrid working model based in our Melbourne office
- Monday - Friday, no weekend work required
- Experience our products with familiarisation trips, including discounted travel for you, your family and friends
- 4 weeks’ annual leave per year plus a bonus week if requirements are met
- Chance to give back via our workplace giving initiatives through our One Tomorrow Foundation
- Learning and development opportunities
- Access to our Uprise Wellbeing program
- Great team environment throughout the company
- Onsite parking available, close to cafes, shops, Southland Shopping Centre and Cheltenham train station
OUR VALUES
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- Genuine service - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
- Better together - We are better when we connect and collaborate, valuing all opinions
- For tomorrow - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
- Celebrate the moments - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all
TO APPLY
Do you want a brighter future in travel?
If so, we encourage you to apply now with your resume and a cover letter introducing yourself and a brief lead into your relevant work experience.
