- You’re a passionate Product Manager, driven to deliver exceptional customer outcomes
- You love to deliver outstanding customer experiences by putting customers at the heart of what you do
- We have an opening in two Credit Card Squads (Quick Card Verification and Activation and Product)
Do work that mattersRetail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.The
Credit Cards Crew has end-to-end responsibility for the Commonwealth Bank
Credit Cards business. We consist of squads that look after the development of the credit card products, acquisition, the growth of our portfolio, our loyalty program and end-to-end process improvement.In the Cards Product Squad, our purpose is to deliver highly desirable, viable and reliable credit card products to our target market. We deliver on our purpose by using customer and data insights to build solutions that meet our customer’s needs, now and into the future. In the Quick Card Verification and Activation squad, our purpose is to deliver a simple, streamlined and efficient verification and activation journey for our new credit card customers. We deliver on our purpose by ensuring our policies are fit for purpose and our processes meet the ever-changing needs of our customers.See yourself in the teamAs a delivery focussed
Product Manager, you will play a pivotal role in shaping our credit card product offerings, enhancing customer experiences and driving business growth. You will collaborate with cross-functional teams, including finance, marketing, risk, Group Operations, Compliance and technology to develop and execute strategies that ensure the success of our
Credit Cards products. You will drive initiatives from discovery to execution and work to release changes to production environments.
Key responsibilities will include:- Strategic Roadmap and Delivery: Deliver strategic projects to meet end user needs and support the Product roadmap.
- Product strategy: Contribute to the development and execution of the Credit Cards product line strategy from solution development through to delivery
- Product development: Lead the end-to-end product development process, from ideation and concept development to launch will include requirements gathering & documentation
- Customer experience: Continuously improve the customer experience by reviewing and enhancing product features, benefits and digital experience
- Release management/Delivery experience: Understand the release lifecycle and drive changes from discovery to execution, including release management where required
- Data analysis: Analyse acquisition data and identify customer behaviours that will lead to improved customer experiences and conversion rates.
- Cross functional collaboration: Work closely with cross functional teams, including finance, marketing, compliance, technology and distribution to ensure seamless product delivery
- Compliance: Ensure that credit card products comply with all relevant regulatory requirements and assist with regulatory responses
- Performance Analysis: Analyse product performance, KPIs and customer complaints to identify areas for improvement and opportunities for growth
- Writing and managing signoff for project documentation such as Business Requirements Documents.
- Monitor and report on the product marketplace, trends and direct competitors to prepare recommendations for product enhancements and/or new offerings.
- Analyse and prepare reports on key product performance drivers impacting the product including financial, business and customer experience metrics.
- Draft and co-ordinate internal communications and training materials to uplift product knowledge and capability.
We want to hear from you if you have
- Credit cards product knowledge is preferred, experience managing banking products highly regarded
- Demonstrate the ability to think strategically, execute initiatives at pace that drive business value
- Release management and SDLC experience highly regarded
- Experience in releasing & delivering strong outcomes in an Agile environment
- Strong communication skills including ability to constructively challenge
- Strong stakeholder engagement and influencing skills (be proactive in nature)
- Ability to think analytically and use data and insights to make decision
- (BA) and delivery experience is desirable
- Are able to utilise various tools and technologies to document and track information
- DXC technology including GCPS (Global Card Processing system) knowledge desirable
- Strong risk mindset
- Tertiary qualification in a business or related field preferred
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 09/07/2024
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