Product Manager - Crm Project

An amazing opportunity has opened up to join the team at World Vision Australia as the Product Manager – CRM. Reporting to the Head of IT Operations, the Project role works within World Vision Australia’s (WVA) Project Services Team to drive outcomes with the Product Management team of Product Owners, overseeing the ongoing development and implementation of the new Dynamics 365 CRM Project (SODA).

Your role plays an integral part in the organisation, enabling us to support our mission of empowering Australians to create meaningful change for the world’s most vulnerable children and adults.

The Product Manager will liaise with key business stakeholders to define new features and enhancements to the CRM, defining, documenting, and communicating requirements and agreed solutions to the technical teams.

Other key accountabilities include;

• Develop an intimate understanding of the organisation’s operations, and the possibilities within the SODA CRM platform, and propose opportunities to improve business function that best uses the totality of the platform
• Responsibility for ensuring the business, quality and functional goals are met with each new feature released, from concept to delivery.
• Liaise with key business stakeholders to capture requirements, refine and prioritise effort around new features of the SODA CRM product backlog(s)
• Work with the Product Management team and Development teams to ensure clear understanding of the overall vision for the platform, so as to design the best possible outcomes for the business, with an appropriate sense of urgency
• Lead and facilitate requirements gathering workshops with stakeholders, to capture key requirements, run planning sessions, break work into logical units and clarify requirements
• Develop positive and sustaining relationships with team members and key business stakeholders

Who we’re looking for;

As the successful applicant, you will have a breadth of capabilities including enthusiasm, creativity and outstanding interpersonal skills.

In addition, you will have:

• A strong understanding of, or previous experience in, a Product Owner or Product Manager role
• Strong knowledge of and/or certifications/credentials in a broad range of industry methodologies
• Considerable experience working within cross-functional teams and collaborating and communicating with senior business stakeholders
• Previous experience working within an Agile team
• Tertiary qualified – Degree-level Business, Business Information Systems, Computer Science, or similar
• Any certification associated with project delivery methodologies preferred
• Any certification associated with Dynamics 365 CRM and/or Finance preferred

Working for World Vision means you are making the world better 

It’s not every day that a job comes along that lets you change the world. Working for World Vision means looking forward to turning up at work because you know you are about to do something meaningful. It means working with 35,000 staff and 3.3 million supporters in 100 countries who will stop at nothing to help children live better lives. Join a team that is bold and courageous, and where job satisfaction goes beyond financial reward. 

The selection process 

We embrace diversity, employing people from a variety of cultural and religious backgrounds. We take our Safeguarding responsibilities seriously and we are committed to providing an environment that is safe for children. Our stringent recruitment procedures make sure the safest and most suitable people work with the children in our programs. All successful candidates will undergo all required pre-employment checks which is inclusive of a criminal record check. We provide our staff and volunteers with ongoing supervision, support, and training in their work with vulnerable children and their families.  World Vision Australia participates in the Inter-Agency Scheme for the Disclosure of Safeguarding-related Misconduct in Recruitment Process within the Humanitarian and Development Sector. 

Who we are

World Vision is a Christian organisation that empowers everyday Australians to create meaningful change for children through relief, development and advocacy work. 

We offer great benefits such as salary packaging, leave loading, flexible working arrangements, free on-site secure parking, an onsite gym and café for our employees.

For more information on World Vision and the work we do, please visit our website: https://www.worldvision.com.au/about-us