Product Manager - Travel

We’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. We have exciting and ambitious plans for the future and thanks to our passionate teams at NRMA Parks and Resorts, NRMA Motoring and Membership, NRMA Expeditions, Car Rentals, My Fast Ferry and Fantasea, we're on our way to becoming a leading domestic transport and tourism business in Australia. We are striving to make a difference that contributes to a brighter shared future for all Australians.

Forget what you thought you knew about the NRMA – take a look on the inside and you’ll discover that life with us is more than just a job – it’s your chance to do more.

We have an exciting opportunity for a passionate and experienced Product Manager - Travel to join the NRMA’s Membership team on a full-time permanent basis.

Reporting to the Senior Manager, Partnerships, you will be responsible for nurturing relationships with key partners to ensure relevant, best-in-market member benefits are available for NRMA Members, in addition to managing International Driver Permits (IDP), travel insurance and other travel related revenue streams. This includes ensuring operational efficiency, data integrity and ongoing tracking and reporting.  You will also support the wider Partnerships team to identify, engage and secure new partners, including their successful contracting and on-boarding. The role requires a moderate level of strategic planning and works with multiple cross-functional teams across Roadside & Membership and the wider NRMA Group to deliver growth in revenue, usage and engagement as well as continuous improvement to the customer experience.

The role offers the flexibility to work from home and across all offices with attendance at our Sydney Olympic Park and Sydney CBD offices 2-3 days per week as agreed and required for the role.

About You!

• 5+ years in travel, partnerships, product, customer experience or marketing role
• Superior skills and demonstrated business success in Sales and Marketing environments
• Previous experience within Travel, Tourism and/or Transport industry  (preferred not essential)
• Tertiary degree qualification in business, economics, commerce or similar with an advanced qualification or industry related program (preferred not essential)
• High level of business acumen, including an established capability to take a ‘big picture’ view of the business and its operations, and partner with relevant stakeholders to drive shared organisational outcomes
• Previous experience in P&L management (end to end)
• Proven analytical ability with complex financial and performance data and models
• Highly developed stakeholder engagement skills including an ability to apply innovative strategic solution and services selling
• Demonstrated ability to maintain and foster strategic and operational relationships
• Proven ability to work successfully in a matrix environment for projects of a similar size and scope
• Highly organized and comfortable with managing multiple projects and tasks to meet timelines in a high pressure environment
• Strong presentation skills with the ability to liaise effectively with people from various levels in a corporate environment
• Self-motivated with the ability to work autonomously.

Amazing Benefits are Yours!

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

• “ME'” day - one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year
• Discounts on all NRMA insurances, group products and free roadside assistance
• Accommodation discounts and VIP extras at our Award winning Tasmanian Lodges, Hotels and NRMA Holiday Parks
• Access to exclusive member marketplace benefits - including discounts on fuel, movie tickets, attractions & experiences, cafes & restaurants and many more
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
• My Thanks reward and recognition program for great contributions to the team

Why the NRMA?

• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

We thank you for your application in advance. Successful applicants will be required to complete pre-employment checks.

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.