Product Manager

As GIVIT’s hands on Product Manager you will be responsible for championing and managing the development and maintenance of our bespoke online donation management web application. You will play a crucial role in understanding business requirements and identifying improvements to product functionality and capability. You’ll bring these to fruition by working closely with our third-party web/product development partner.

We are seeking an experienced e-commerce/Product Manager who is passionate about customer experience and design, process improvement and digital innovation, to ensure GIVIT remains a digital disrupter in donation management.

In this role you will:

• Collaborate with the leadership team to set, review, and update the product strategy, and roadmap, ensuring the product vision, direction, customer experience and priorities align with GIVIT's broader strategy.
• Work closely with the wider GIVIT team to understand business objectives and processes efficiencies, translating these into technical requirements for the external web development partner.
• Manage our external web development partner ensuring all UI/UX, Front-end and Back-end development work is completed on time and budget to meet business needs. 
• Enhance data capture mechanisms and reporting capabilities, fostering a culture of data-driven decision-making and optimising business operations.
• Ensure there is strong documentation, training, and user support for product capabilities, aligning with internal governance processes and standards.
• Actively seek out and implement strategies to streamline processes, improve data collection and processing and increase automation, maximising efficiency and achieving more with limited existing resources.
• Maintain a commercial mindset in developing a product strategy and roadmap, delivering to the plan, and support the operationalisation of the strategy.
• Support product innovation and assist in driving new ideas through to development.

Technical skills and experience you possess:

• Bachelor's degree in e-commerce, IT or related field is desirable.
• Core Product Management capabilities of Product Strategy, Prioritisation, Customer Research, Data Insights and Product Roadmap.
• Demonstrated experience managing vendors and leading projects.
• Strong communicator with the ability to work collaboratively with executive teams and cross-functional groups.
• Proficiency in basic data analytics tools.
• UX/UI experience highly regarded. 

What’s on offer for you?

• Genuine flexible work arrangements, including hours and hybrid model.
• Enormous job satisfaction knowing the tangible difference you make every day to people in need.
• Salary packaging (up to $15,900) to increase your take-home pay.
• Enjoy the potential tax savings of a Novated Lease.
• Ongoing training & development, you have full access to GO1 learning platform.
• A passionate, fun team culture. We love celebrating each other’s wins.
• Career opportunities – as a small team you have access to a wide range of responsibilities.
• Work amongst a team that’s committed to wellness, diversity, inclusion and sustainability.

Who is GIVIT?

GIVIT is a national not-for-profit connecting those who have with those who need, in a private and safe way. Through givit.org.au, we channel generosity where it is needed to support vulnerable people and communities in Australia. 

Working with over 4,500 support organisations, we ensure people get what they need when they need it most – whether recovering from a disaster event, or experiencing hardship due to circumstances such as drought, domestic and family violence, homelessness, disability, and mental health. 

GIVIT captures all offers of items and services online, removing the need for charities and services to sort, store and dispose of unsolicited donations, saving valuable resources.

Interested in this position?

Shortlisting will commence Monday 22 April 2024. Please see our GIVIT Careers page, under ‘get involved’ for a Position Description. Apply via seek with your Resume and an amazing cover letter demonstrating your suitability for the role as per the position description. If you have any questions, please email questions only to **@givit.org.au.

GIVIT is an Equal Opportunity Employer.Those from minority or marginalised communities are particularly encouraged to apply. This includes but is not limited to people with a lived experience of mental ill health, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, LGBTQIA+ people, and people with disabilities.