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Form of work
SalaryEmployment Type: Full Time Permanent
- 38 hour working week within a flexible WFH model
- Opportunity to work from our many offices across Chatswood or Charlestown
- Attractive salary, $137,173.00 - $163,431.00 per annum (plus 11% superannuation) and Annual Leave loading
About us
Working at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.
Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace where our people can gain a sense of belonging, value, and opportunity.
Come work with us
We have an exciting opportunity in the Unified Communication Group for a Product Owner - Audio Visual Professional Services.
If successful you will be part of the group responsible for the integration of multiple enterprise communication tools, such as integrated voice, SMS, video conferencing, meeting rooms and clinical applications into a single, streamlined interface, with the goal of improving user experience (UX) and productivity across the NSW Health system.
We have a hybrid way of working, the majority performed remotely with regular interactions over MS Teams and face to face in Chatswood and/or Charlestown.
Reporting to our Audio Visual and Collaboration Products - Senior Product Owner, you will be working alongside our other Product Owners delivering modern meeting spaces, modern collaboration devices and electronic signage.
As a Product Owner for Audio Visual (AV) Professional Services you will lead our product roadmap and vision for AV Professional and consulting services, leading agile squads to deliver services across the NSW Health system.
Responsibilities include overseeing the entire product lifecycle, from conception to delivery, aligning with strategic goals and financial objectives. Effective collaboration with stakeholders across various levels and departments is essential for achieving product deliverables.
Maintaining a strategic vision and roadmap, alongside close coordination with technical teams and financial stakeholders, ensures successful execution of product initiatives. The ideal candidate will possess a strong background in product management, strategic thinking, financial management, stakeholder engagement, and familiarity with agile methodologies and ideally the public health system.
A strong understanding of AV technologies in health care, health infrastructure and enterprise communication systems would be beneficial in navigating this dynamic role within the healthcare sector.
The role has a focus to effectively manage and achieve agreed product deliverables by working with group managers, operation leads, senior Product Owners, Product Owners, capability managers across the business, ICT/AV engineers, finance and a wide array of stakeholders in LHDs across Health NSW.
Health Manager Level 4, commencing salary from $137,173.00 - $163,431.00 per annum (plus 11% superannuation) and Annual Leave loading
For more information, read the full POSITION DESCRIPTION.
What you will do
As an integral member of the Unified Communication Group , you will:
- Develop product vision across the AV Professional Services product roadmap.
- Contribute to developing the strategic vision to maximise customer and organisational value.
- Develop and oversee product lifecycle operations using relevant governance framework.
- Lead user story development and manage the product backlog.
- Support the product team throughout the product lifecycle to deliver on requirements.
- Partner with customers and key stakeholders to effectively manage and achieve product deliverables, program priorities and successful outcomes.
- Provide professional AV Consulting services to LHD and pillars.
- Travel to customer sites across the state as needed.
- Lead the development of AV Consulting and drafting services.
- Lead the development of new and update existing AV standard templates.
- Grow and market our Virtual Live events (VLE) services offerings.
- Design and Documentation of procedures and processes.
- Provide on-site training services and products for end users.
About you
- We are seeking motivated and committed individuals with:
- Product owner with experience managing an AV and/or Collaboration product in a large-scale and complex environment, experience in the NSW Health sector will be highly regarded.
- Demonstrated superior expertise and a proven record of achievement managing a large and complex product lifecycle and leading multidisciplinary teams in a large and complex clinical ICT service environment.
- Strong presentation skills – road mapping
- Strong communication skills – stakeholders of all levels
- Finance acumen and understanding of product cost modelling and total cost of ownership principles.
If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you.
Benefits of working for eHealth NSW
Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace. We support our people with great benefits so they can support the patients and staff of NSW Health. These include:
- Flexible work options
- Skills and leadership development training programs
- Allocated day off per month
- Salary Packaging
- Health and wellbeing programs
More information about these benefits can be found on our Benefits Page.
Valuing diversity and inclusion
eHealth NSW is committed to providing a working environment that embraces and values diversity and inclusion. We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, people with disability and LGBTIQ+, for all advertised positions and have strategies in place to support you.
For more information on the strategies in place to support diversity and inclusion, please visit our Diversity and Inclusion page.
How to apply
All applicants must review the role description and apply by completing the following steps:
1. Click ‘APPLY FOR JOB’ at the top of this page.
2. Provide an up-to-date resume with relevant skills, knowledge and experience (up to 5 pages)
3. Provide a brief response in the online questionnaire to the points below.
a. What is one of the most interesting pieces of work you have delivered in AV and in a large-scale environment ? Describe what you delivered and why it was interesting to you.
b. Recall a time you successfully drove changes in the team, describe your key considerations and why it was successful.
If you require assistance or have any questions about the role, please contact Don Little on **********@health.nsw.gov.au and quote REQ475759.
If you require adjustments to the recruitment/interview process, please contact Hayley Cheng on ************@health.nsw.gov.au.
Applications Close: 7 April, 2024
Additional information
- This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
- To be eligible for this role, you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
- Exempt' is defined as a fixed term contract with a length greater than 13 weeks.
All NSW Health workers are required to have received 2 doses of a TGA approved COVID-19 vaccine or have an approved medical contraindication certificate. You will be required to show proof of your COVID-19 vaccination status prior to securing this role. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.
