Product Specialist

Company DescriptionAre you ready to trade your job for a journey? Become a FlyMate!Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.What more do we need to truly be unstoppable? Perhaps, that is you!Who we are:Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.Today, we’ve digitized payments for more than 3,800+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!With over 1,200+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.Job DescriptionWe, at Flywire, are seeking a talented Product Specialist to work with new and existing clients to implement StudyLink Connect, a leading, cloud-based Recruitment, Agent and Admissions management solution to ensure clients are getting the most value out of our products.As a Product Specialist you’ll enjoy working with clients to understand their business needs and working in collaboration with others within the Product and Operations team to solve problems and deliver business value.You thrive on the challenge of finding the right solution for the right situation. You enjoy interacting with people and can talk with people from a broad range of backgrounds to gain a deeper understanding of their requirements to inform and execute a successful implementation.

• Work directly with our new clients to onboard StudyLink Connect, while incorporating custom configurations to meet their specific needs
• Engaging all stakeholders effectively and meeting project deadlines in close collaboration with the project team
• Contribute to solving clients’ workforce problems and challenges, in a structured and methodical manner
• Participate in multiple onboarding projects simultaneously with some projects running for 4-6 weeks and some running for 6–12 months, depending on the product
• Work closely with product owners, developers, support staff, and other internal and external stakeholders to deliver results aligned with our Goals
• Drive retention and growth among our clients by understanding their business needs and helping them succeed.

QualificationsHere’s What We’re Looking For:

• More than 6 years of working experience in a customer success or product implementation role OR more than 6 years of working experience working in Admissions within an educational institution
• Motivated, independent, passion for problem-solving, strong consultative approach, ability to work in a fast-paced environment
• Meticulous attention to detail
• Excellent verbal and written communication skills
• A positive attitude and mindset

Additional InformationWhat We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. #LI-RemoteFlywire is an equal opportunity employer.