Product Support Engineer

Company Overview: 

Join our dynamic and forward-thinking team at the Fuelcraft Group, a pioneer and industry leader in Aviation and Bulk Fuelling Solutions, dedicated to revolutionizing the way Australia and the World fuels equipment. We pride ourselves on fostering a culture of innovation, collaboration, and continuous learning. As we embark on our next phase of growth, we are seeking a passionate and skilled Product Support Engineer to contribute to our groundbreaking projects.

Position Overview: 

We are looking for a talented Engineer with a proven track record of delivering high-quality engineering solutions. As a key member of our engineering team, you will play a crucial role in offering technical expertise to the customer, post-delivery of our equipment sale, whilst firmly upholding the company’s warranty claim structure and procedures. Furthermore, leveraging the customer knowledge to aid in designing, implementing, and optimizing control systems that push the boundaries of what's possible while sternly adhering the Australian and Global standards. 

Key Responsibilities & Role Deliverables: 

1. The primary Objective of the role is to champion the Fuelling products and help customers resolve any technical issues.
2. The role involves the relational and engineering support interface between the company and customer post the sales process.
3. The Product Support Engineer is to amiably and technically support the customer after the sale whilst firmly upholding the company’s warranty claim structure and procedures.
4. The role includes designing and developing engineering Kit sets and assisting customers to install these remotely.
5. The Product Support Engineer directs the progress of warranty activities by identifying technical problems, analyzing warranty claims, issuing reports, handling customer complaints, and collaborating with Engineering and the customer to resolve the Technical Problems
6. Day-to-day this role involves taking phone calls from customers, liaising with the relevant internal and external stakeholders involved to resolve the issues, and reporting to senior management.
7. The Product Support Engineer provides leadership with project activities including vehicle commissioning, vehicle fleet appraisals, warranty, and chargeable repairs.
8. Creating a culture of high performance and customer support excellence which delivers results, is a valuable part of the ethos of the successful candidate.

What will you bring: 

1. A master’s in Mechatronics/related Engineering Degree 
2. A minimum of 2-4 years of Experience in PLC programming/diagnostics (Ladder Logic, HMI Design, Structured Text)
3. Proven record in fault finding, training operators, successful customer interactions and managing repair and commissioning projects domestically and internationally.
4. Excellent understanding of fuel, pneumatic and hydraulic circuits would be beneficial.
5. Sound communication and interpersonal skills.
6. A strong commitment to maintaining a safe working environment.
7. Excellent time management skills and demonstrable experience achieving tight deadlines.
8. Strong project management/coordination skills
9. Ability to work across an internal mix of functions.
10. Proof of right to work in Australia and a valid passport.

Benefits: 

1. Immediate start with a Generous Salary Package commensurate with experience and a strong pipeline of work
2. Collaborate with highly skilled professional engineers and management personnel.
3. Exciting projects to boost your portfolio and advance your career.
4. Employee Leave Loading.
5. Progressive management who welcome ideas and support initiatives, personal, and professional development. Monthly business updates from our Senior Leadership Team, with regular presentations from our community partners
6. PC software/hardware, mobile and access other company assets
7. Safety equipment / PPE and uniforms provided and a range of personal and professional benefits.
8. Work in a growing global business alongside an impressive list of clients and partners.
9. Job Security - Celebrating more than 30 Years of Business
10. Friendly Team with fun social events.

If you think you have what it takes, but don't meet every single point in our job advert, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. Our priority is to find the brightest talent that can add to our team culture, those who actively contribute and who are excited about what they do.

Fuelcraft is an equal opportunity employee. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please send your resume & a cover letter outlining why you are the right person for this position and your relevant experience as a Product Support Engineer.