Application / Production Support Engineer | Melbourne | Hybrid | Perm

One of our clients is looking for a Junior Application / Production Support Engineer to join one of their teams.

One of our clients, a leader in the Global Finance space is looking for a Junior Application / Production Support Engineer to join one of their teams here in Melbourne. This team is a close knit bunch, who collaborate and develop. The long term goal of this team is to move towards Site Reliability Engineering and you will have the opportunity to pick up new skillsets along the journey.
This role is a Hybrid role and you'll be required to do 3 days in office. This team focus heavily on reliability and availability for their applications and products and have a key focus on monitoring.
Key responsibilities:

• Your priority will to be focus on Incident Management, addressing and responding to incoming incidents from our customer service team efficiently.
• Pro-actively looks for ways to improve our alerting and monitoring, to support the ability to improve Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) metrics.
• Monitor our production system for alerts and outages, taking appropriate actions as required.
• Develop strong relationship with client services and clients when solving issues.
Skills & experience:
• First and foremost an inquisitive attitude and someone who wants to learn.
• Strong analysis and problem-solving skills
• Intermediate SQL skills
• Some experience with AWS preferred
• Experience in application support of Java and/or Node based applications would be preferrable but not necessary.
• Experience of monitoring tooling such as Splunk, App Dynamics etc
If you're interested in the role then please apply below.