AddressAbout Us
Originally founded in 2004, Women & Leadership Australia are the experts in leadership development and professional growth. Supporting more than 60,000 leaders through our targeted programs and events, we understand best practice leadership, impactful learning and the power of embracing equity and inclusion.
In 2023 we joined forces with our sister brands, Australian School of Applied Management (ASAM) and National Excellence in School Leadership Institute (NESLI), expanding Women & Leadership Australia to deliver leadership programs for leaders of all genders, with specialised programs for individuals, organisations and schools.
Women & Leadership Australia is part of Navitas Pty Ltd, a leading global education provider that offers an extensive range of educational services.
About the role
The Program Delivery Coordinator is responsible for managing program's logistics in line with the organisation's standards. The role focuses on client engagement and outcomes, and will take a variety of administrative, program management, and client support duties.
We are currently recruiting for a part time (0.8) vacancy until July 2025.
Key Accountabilities:
- Successful coordination of programs and their administrative activities including (but not limited to):
- Developing and implementing program checklists/checklist templates including establishing program logistics/participant support requirements.
- All aspects of participant engagement and support.
- Working with participants from point of enrolment through to successful program completion, providing support as needed in line with project plans and participant engagement and support processes determined.
- Liaising with key internal stakeholders and determining and documenting project plans.
- Managing data in the Customer Relationship Management system (FileMaker).
- Managing data in the Learning Management System (Canvas).
- Venue liaison.
- Webinar set up/administration.
- Technical support (including providing technical support after hours on occasion).
- Completion of all administrative activities with efficiency and accuracy.
- Providing ongoing punctual, proactive and friendly support to participants, with a focus on participant engagement and outcomes.
- Ensuring compliance with company policies and procedures.
- Building positive relationships with clients and participants.
- Providing rescheduled coaching outcomes in line with guidelines.
- Formulating participant solutions in the event of customer complaints.
- Raising and taking ownership of process improvements that enhance business operations and participant engagement.
- Support and provide backup to the Participant Learning Hub teams when required.
- Other Ad-hoc duties as required.
Key Selection Criteria:
- Experience with customer support or engagement.
- Exceptional written and verbal communication skills.
- A high level of attention to detail, planning and organisation skills .
- Strong interpersonal skills with the ability to develop and maintain effective relationships with internal and external stakeholders and clients.
- Ability to stay calm and solution focused when under pressure.
- Ability to understand and work effectively within policies, procedures and systems, and to interpret and apply with a high degree of independence.
- A high level of proficiency in Microsoft office packages.
- Confidence in working with CRM and student management systems.
- Ability to think outside the box, use initiative and create solutions which are in best interest of all stakeholders.
- Ability to manage competing priorities and workflows within own area of responsibility when juggling multiple projects.
- Ability to effectively problem solve.
A high level of attention to detail is essential to operate successfully in this position.
What we can offer you:
- Join a highly engaged and supportive team in one of Australasia's most prolific and highly regarded providers of leadership and management education, that aims to create gender equity and inclusive workplaces across all industry and sectors
- Flexible working arrangements (work from home options, flexible hours, accessible office)
- Role ownership and development with an opportunity for growth
- Discounted education opportunities as a part of the larger Navitas network
- Collegial and collaborative environment with the aim of academic excellence
- Salary packaging and novated leasing
Gender Equality, Diversity, and Inclusion
Women and Leadership Australia promotes and embraces an inclusive and diversified workforce. We believe equality, diversity and flexibility in the workforce will deliver a rich and collaborative environment for our employees, students and clients. We encourage applications from all people regardless of race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
If you need us to provide any additional information or you need to discuss any access needs and reasonable adjustments that might be required for you to apply for this role, please contact Grace Varcoe on ************@wla.edu.au or +61 3 9270 9045.
How to apply
Applications to be submitted through the advertised platform. Please note, no applications through email will be considered.
Applications close on Friday the 12th of July at 5pm. We reserve the right to progress or confirm applicants prior to close date. Applications received after the close date may be considered pending the recruitment process.
