Program Manager, Service Desk

As a world leading library, the National Library of Australia offers an innovative and collaborative workplace where exceptional team players and technical specialists can flourish. As part of the Library's team, you will help support organisational reform, working collaboratively with your team to shape the Library's future.
The key duties of the position include
The National Library of Australia is seeking fill the important role of APS6 Program Manager, Service Deskon an ongoing basis. This is a great opportunity to provide your technical expertise to support the National Library's Service Desk and help transition the team to an end user compute focus.
You will manage and coordinate Service Desk processes through the resolution of complex Service Desk enquires.
You will apply your knowledge of a range of application software, desktop computing, Systems Operating Environments (SOE) and IT infrastructure.
Using your in-depth IT knowledge and expert advice, you will:

• Respond in a concise and timely manner to service issues and requests.
• Ensure that IT Security and Change Management Policies are followed.
• Keep abreast of new and emerging IT security issues and IT trends.
• Lead a small team in day to day priorities and escalate significant issues as they arise.