Program Officer (Engagement)

Job no: 0057074
Location: Parkville
Role type: Full-time; Fixed-term for 12 months
Faculty: Faculty of Science
Department/School: Student and Academic Services
Salary: UoM Level 6 – $96,459 - $104,413 p.a. plus 17% super

• Facilitate the operational delivery of Academic and Peer Mentoring programs and initiatives to support undergraduate student engagement and transition within the Faculty of Science.
• Enhance student success through tailored support initiatives.
• Salary packaging, subsidised health and wellbeing services, fitness and cultural clubs, Myki discounts, and a 25% discount on graduate courses to our staff and their immediate families!

About the Role
The Program Officer (Engagement), within the Faculty of Science’s Student and Academic Services team, ensures smooth delivery of the University’s Academic and Peer Mentoring programs by coordinating large-scale activities that connect new undergraduate students with peers, mentors, and academic staff.

This role collaborates with Student and Scholarly Services and other faculties to maintain program consistency and quality, while also designing initiatives to aid students' transition to university and developing resources to support those at risk of academic failure.

Your responsibilities will include:

• Work closely with Faculty’s Team Leader, Advising and Mentoring and SASS Coordinators, to deliver the Academic and Peer Mentoring programs in the Faculty of Science in line with the agreed annual operating cycle and detailed project plans.
• Provide timely assistance, systems support, and accurate referrals using enterprise-wide platforms, while monitoring and reporting data on participation and feedback to enable improvements and identify students needing additional assistance.
• Support SASS in delivering the program-wide selection, training, and development of Peer Mentors.  
• Under the broad direction of the Team Leader, Advising and Mentoring, work with the Academic Leads and Faculty Communications and Marketing team to oversee the development and implementation of a local engagement strategy to build awareness, ongoing acceptance, and appreciation of mentoring in the faculty.

Who We Are Looking For
You will have excellent oral and written communication skills, along with a dedication to improving the student/client/customer experience through fostering connection, belonging, and wellbeing. Additionally, you will possess strong attention to detail and bring experience in collaborative teamwork to effectively support diverse stakeholders.

You will also have:

• A minimum bachelor level degree with subsequent relevant experience; or extensive experience and specialist or broad knowledge in administrative fields; or an equivalent combination of relevant experience and education/training.
• Demonstrated experience working collaboratively as part of a team to support a range of stakeholders, ideally in a student and/or academic services context.
• Demonstrated experience in delivering cyclical administrative support for programs within a university or customer service setting, including applying high-level problem-solving skills.
• Strong proficiency and attention to detail in administering large multi-cohort programs using enterprise systems (including Salesforce and Microsoft Excel) to monitor 
• Strong proficiency and attention to detail in administering large multi-cohort programs using enterprise systems (including Salesforce and Microsoft Excel) to monitor engagement, manage enquiries, manage relationships, identifying trends and issues, reporting, and escalating issues as appropriate.

For further information regarding responsibilities and requirements, please refer to the attached PD.

This role requires that the successful candidate must undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Your New Team – “The Science Secretariat”
The Science Secretariat is the administrative unit for the Faculty of Science and all its teaching, research, and commercial activities. The Secretariat is responsible for the policy development, planning, implementation, and ongoing management of Faculty programs.  School

Science at Melbourne is a global leader across fundamental and impactful scientific research and education. Science begins with curiosity, and we are dedicated to understanding the universe from the level of sub-atomic particles to the solar system. We aim to be leaders who positively impact the community locally and globally, addressing major societal issues from climate change to disease. Our discoveries help build an understanding of the world around us - http://www.science.unimelb.edu.au. 

What We Offer You!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits, including generous leave provisions, salary packaging, health and well-being services and discounts on graduate courses. For more information, check out our benefits page!

About the University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.   

Be Yourself
The University of Melbourne values the unique backgrounds, experiences and contributions that each person brings to our community and welcomes and celebrates diversity.  First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us!
If you feel this role is right for you, please apply with the following documents: 

• Resume
• Cover Letter outlining your interest and experience
• The responses against the Selection Criteria^ (found in the Position Description)

^For information to help you with compiling short statements to answer the selection criteria and competencies, please go to http://about.unimelb.edu.au/careers/selection-criteria

If you have any questions regarding the recruitment process, please feel free to contact Oliver Bukasa via email at **********@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job please follow the details listed on the Position Description.