AddressThere to care. Here for good.
Aged care is so important. Some people forget that. You don’t and neither do we. Because helping people is what we were born to do.We’ve been a leading provider of aged care in communities across South Australia since 1953. That’s a long journey, and we’re proud of our stability and strength.
Now, we’re on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team.Here, every moment matters and every client counts. And so do you.
Join us as a Program Support Officer and be there to care.
A brighter future with Helping Hand, for older people and for you.
Based in Salisbury South, as our Program Support Officer, you will provide exceptional customer service by organising care and support to clients who receive funding through the Commonwealth Home Support Program (CHSP) and Veteran’s Home Care (VHC) Program.
The Program Support Officer, when required, will work with external agencies and is expected to establish and maintain partnerships with key stakeholders (including funders), service providers and referral networks.
You’ll also make an impact by:
- Coordinating and making referrals to My Aged Care for increased services or to request alternative aged care programs, including the Home Care Programme (HCP).
- Establishing and maintaining effective community networks with key stakeholders e.g., Assessment Teams.
- Providing information to clients and their representatives about available home care services, resources, and community support networks.
- Adhering to all client privacy and confidentially requirements as per legislative and Helping Hand policies and procedures.
What you’ll bring
To succeed in this role, you will have:
- Minimum Certificate III in a relevant field with 2 years’ experience
- Demonstrated experience in liaising with a wide range of internal and external clients.
- Experience in maintaining and operating in environments where information is of a private and / or confidential nature.
- Proven exceptional communication with superior interpersonal skills
- Valid NDIS Worker Screening clearance or be willing to obtain one
You’ll stand out from the crowd if you have some of the following:
- Certificate III in Ageing
- Previous experience with the Commonwealth Home Support Program or Veterans Home Care
Enterprise agreement/Award: Helping Hand Residential and Home Care Enterprise Agreement Community Clerks Level 5.2
Hourly Pay Rate: $32.18 per hour (Plus Super)
Why Helping Hand?
We get it - a role in aged care is more than just money. You don’t do it for the pat on the back. You do it because you know it matters - and at Helping Hand, you matter, too.
We truly care about how you are. Here are some of the things we hope you’ll love about working with us:
- We are who you are
Here’s the thing. When good people come together, amazing things happen. At Helping Hand, you’ll find real support from teammates and managers who share your values and strength. They’ve been in your shoes - and they’ll always be just a phone call away to lend a helping hand.
- We are where you are
As our Program Support Officer, you’ll know you’re contributing directly to a community you care about. And you’ll see your impact on the faces of the people you’re supporting.
- We care how you are
In any job, how well you feel affects how well you work. And we take that very seriously. We want you to feel as secure as you can. So, we’re proud that our people say they value the stability that comes with working for a well-established, growing organisation like us.
You’ll also enjoy a range of other benefits:
- Be part of a warm, friendly team that genuinely cares about you and your wellbeing
- Maximise your take-home pay by salary packaging up to $15,899 each year
- Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
- Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program
- Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family
- Access to an Employee Assistance Program (EAP)
Are you ready to lend a helping hand?
Join us at Helping Hand and help shape your future and ours.
We will be reviewing applications as they are submitted and conducting interviews accordingly.
Apply online today, or to find out more please contact Recruitment team at *******@helpinghand.org.au
Current Helping Hand employees must notify their manager of their intent to apply.
All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work.
Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.
Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.
