AddressRole: Project Business Analyst
Location: Sydney, NSW
Employment Type: Permanent
Must have:
- Configuration Management Database
- Data Analysis
Job Details :-
- A Technical Business Analyst with a proven track record of leveraging CMDB solutions to drive business process improvements and optimize SMO process.
- M.S. Office Suite, CMDB, Microsoft Azure, Power Automate, Stakeholder engagement, Requirement Elicitation, Functional Requirements.
- Successfully implemented a comprehensive CMDB solution, reducing incident resolution times by 25% and improving IT service delivery in POS and Data Migration projects.
- Streamlined CMDB processes and workflows, reducing manual efforts by 30% and increasing data accuracy and reliability.
- Collaborated with stakeholders, including IT teams, business units, and vendors, to gather requirements, conduct workshops, and define CMDB data model and attributes.
- Led CMDB implementation projects from start to completion, including data mapping, integration with ITSM tools, and user training.
- Led regular auditing and quality checks to validate CMDB data integrity and any incorrect configs or actions.
- Performed decision and gap analysis between solutions and stakeholder requirements, ensuring alignment andaddressing any discrepancies.
- Utilized Power BI to create interactive dashboards and reports, enabling stakeholders to gain insights and make data-driven decisions.
Interested applicants may reach out to me at ***************@carecone.com.au or call +61 2 9157 5539.
