Address We are looking for a Project Manager to join our team in Australia. This is an amazing opportunity to work on library systems. The team consists of three and is reporting to the Implementation Service Director. We would love to speak with you if you have experience in implementation projects for library system or any enterprise system previously.
About You – experience, education, skills, and accomplishments
You should have B.A./B.S. degree or equivalent qualification or an equivalent combination of education and experience.
M.A Information management or equivalent qualification or an equivalent combination of education and experience will be given priority
At least 2 years’ relevant experience is required
Background in library workflows/standards strongly preferred
Excellent analytical and troubleshooting skills
Demonstrated ability to manage several complex tasks concurrently and meet deadlines
Excellent oral and written communication skills, including ability to deliver training
Ability to learn new information quickly and keep up with rapidly changing products and processes
It would be great if you are . . .
Project manager with experience in SAAS implementation in higher education industry. Background in library workflows/standards strongly preferred
Experience with Ex Libris products would be advantage
What will you be doing in this role?
Implementing software products and services across APAC – preference experience in library system/workflow, implementing ERP solutions
Participate and contributes to process improvement, global initiative, and work standardization across APAC
Act as overall primary point of contact for the customer project team
Creates and executes project work plans and revises as appropriate to meet changing requirements
Manages day-to-day operational aspects of project and scope
Manages project risk through mitigation planning
Facilitates team and customer meetings
Holds regular status meetings with project team
Keeps executive team and stakeholders informed of project progress
Effectively applies Project Management methodology, PS procedures, processes, etc.
Perform software product configuration, based on customer’s requirements
Analyze and troubleshoot customer issues and requests, provide first line support to customers during implementation cycle
Interpret and understand customer requirements and workflows and translate into software solutions
Provide product training to customers, via Web-based or on-site training
Review and contribute to training materials, implementation tools and documents used internally and by customers
Coordinate extensively with other teams including Cloud Services, Installation, Support, Sales, and Product Management
Hours of Work
This is a full-time permanent position with a Monday-Friday working week.
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training and other terms, conditions and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
