AddressProject Manager- Business Orientated | Consumer | Adelaide (Hybrid working)
At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
The main objective is to guarantee the successful delivery and implementation of projects and initiatives in the Contact Centre by employing effective planning, governance, and change management. Additionally, it involves offering guidance and support to the Enterprise Project team as the Contact Centre representative.
You'll be responsible for
- Coordinating and overseeing the development and execution of one or more initiatives within the Contact Centre.
- Ensuring timely and budget-compliant delivery of projects and initiatives while adhering to the relevant project governance framework.
- Collaborating with stakeholders to grasp project objectives and requirements, and manage the implementation of Contact Centre initiatives, utilizing internal resources for a range of business change plans and projects.
- Identifying and addressing risks, issues, and dependencies that may impact the successful delivery of project strategies, implementing contingencies to ensure projects are completed on time and with high quality.
- Maintaining robust governance and compliance of recommendations and proposed solutions, ensuring alignment with regulatory and compliance requirements.
- Promoting a culture of continuous improvement, advocating for opportunities to enhance systems, frameworks, and processes.
About you
- Appropriate tertiary qualifications (in Business or other relevant fields)
- Proven track record of effectively leading and delivering projects within specified timeframes, budget constraints, and resource limitations while ensuring sustained outcomes.
- Demonstrated expertise in contact centre operations, encompassing workforce planning, quality management, telephony, and other technologies related to contact centres.
- Up-to-date knowledge of contemporary contact centre operations, covering areas such as workforce planning, quality management, telephone systems, and other technologies utilized in contact centres.
- Outstanding organizational and planning skills, coupled with meticulous attention to detail and accuracy, even when working under pressure.
What's on offer
- Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Allianz
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let's care for tomorrow. www.allianz.com.au/careers
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