Project Manager

Key requirements:

• You will permanently live in Sydney. We will consider Brisbane candidates for another, similar role we have coming up. These roles cannot be performed remotely with commuting.
• Background in Loyalty/ Membership Programs is essential

Hello. We’re Velocity Frequent Flyer, one of Australia’s largest loyalty programs. With more than 11 million members (and counting!), we live and breathe travel, and we love sharing our passion for memorable experiences with our members.

Imagine being immersed in a world where every day is an adventure, where you have the power to turn dreams into reality. Where you’re a part of a team that’s rewriting the rules for how loyalty programs work and what they can bring to members. That’s the journey you’ll be on in our team. Enabling members to redeem their points fast for breath-taking getaways, financial benefits, shopping experiences and a whole lot more. All the while benefiting from a role that is part of the Virgin Australia Group, with all the exciting perks, support and opportunity available to our team members.

What you’ll be doing

The objective of the Project Manager role is to manage and deliver complex programs within our Velocity Frequent Flyer Membership Program. You will work with our Agile Squads, overseeing projects and closely managing internal and external stakeholders to sure projects are delivered to a high standard. This includes managing the project scope and budget, while ensuring adequate resourcing and governance is in place to meet company standards. Upcoming projects will focus on development of new products across airline and loyalty domains – including financial services, consumer partnerships and overall program capability.

Further responsibilities: 

• Manage overall delivery end to end with key focus areas of scope, resources, timelines, risks and issues, stakeholders, quality and financial budgets
• Experience working within an agile environment validating and driving initiatives through to business case definition
• Collaborate with project/program sponsors, stakeholders, vendors and cross-functional teams across the business to plan and baseline scope, deliverables, and timing
• Develop and baseline project management plans
• Develop and actively manage project plans
• Ensure deadlines, priorities and dependencies are communicated and understood by all stakeholders and delivery teams
• Produce accurate and timely project reports and monitor project performance
• Setup project structure and manage all required governance processes
• Ensure RAIDD (risk, assumption, issue, dependency, decision) registers are in place and actively maintained
• Define and manage relevant delivery resources/teams (internal and external) to ensure project success
• Ensure delivery compliance with the Virgin Australia/ Velocity Delivery Framework and supports its continuous improvement
• Build and maintain accountable, high performing and engaged project teams

You’ll be great in this role if you…

• Will permanently live in Sydney (or Brisbane)
• Background in Loyalty/ Membership Programs is essential
• 5+ years’ experience in a managing complex technical projects in a fast paced commercial environment
• Degree in a relevant field, or equivalent work experience
• Exceptional leadership, time management, facilitation, and organizational skills
• Strong and flexible stakeholder management skills and engagement style
• Experience using Project Management Tools
• Experience working with vendors and managing contracts
• Ability to work autonomously with minimal supervision and under pressure with tight timelines
• Outstanding working knowledge of project and change management principles and performance management frameworks and methodologies

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply?

We’re ready to hear from you. Apply now.