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SalaryEmployment TypePermanentClosing Date7 Feb 2024 11:59pmJob TitleProject Staging Technician - DefenceJob SummaryJob DescriptionWho We AreWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.Focus of the RoleAs a Project Staging Technician - Defence Mobility, you will work without immediate supervision or direction and undertake the efficient staging of mobility devices as required for our stakeholders, aligned to our current and future technology products and services. The role is accountable for the daily preparation of orders for mobile devices for our stakeholders in which they are expected to be dispatched from our warehouse in a timely manner. This is a permanent position based in Kemps Creek, NSW.What We OfferFlex appeal: choose where, when and how you workPerformance-related payAccess to thousands of learning programs so you can level-upGlobal presence across 22 countries; opportunities to work where we do business.Purchased annual leave schemeAdditional Telstra day offAdditional 30% off Telstra products and servicesToolkit provided (laptop + mobile phone + plan paid for)Recognition of prior service for recent defence members; carry over of long service leave to Telstra4 weeks paid defence leave for Defence Reserve membersWhat You'll DoGlobal Business Services - Field Services provides truly expert installation, maintenance, and repair services for Telstra's network infrastructure and customer equipment. We ensure seamless connectivity and optimal performance.Working on and simplex commissioning ICT equipment to customers specifications which primarily involves the staging of mobility devices both android and Apple, however could include routers, switches, wireless technology and video conferencing equipment.Managing workload within the customers services management tool to meet SLA'sWorking individually or with other teams to resolve incidents within SLA'sWorking individually or with other teams to deliver service requests that meet the customers' requirements within SLA'sUpdating documentation during changes to maintain accuracy of the ICT environmentMaintain and report the security of the ICT environmentEnsure our stakeholder engagements are actioned within reasonable time constraintsEnsuring customer equipment is accurately recorded, monitored, securely stored, and recorded in the inventory management softwareAbout YouEntry level IT qualifications would be advantageousHighly capable in general PC applications and hardware.Possess a high-level customer service skill, with good negotiation, facilitation skills and a high level of communication skills, both written and verbal.Highly organised, possessing strong problem-solving skills and the ability to prioritise to ensure delivery of critically important tasks in a timely manner.Proven ability to work autonomously and to work under tight timeframes and deadlines to deliver required outcomes.Understanding of HSE…
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