Project Support Specialist

About Ofload and our missionAt Ofload, we're at the forefront of digital freight services, empowering businesses to build efficient, flexible, and sustainable supply chains. Our mission is to achieve zero waste in trucking by digitising the transport industry.Every day in Australia, around 30% of trucks travel empty and a further 50% are idle amounting to mass inefficiency and harmful environmental impacts.Since 2020, we've successfully removed over 5 million empty kms from Australian roads. Our customer base has expanded to over 250 businesses, and we proudly support small business carriers by connecting them with household brands like Asahi, Metcash, and Noumi.As part of our sustainability commitment, we partnered with Trace to measure, reduce and offset our scope 1, 2 and 3 emissions, actively working to minimise our own environmental impact.In 2022, we propelled our growth through the strategic acquisition of a Melbourne-based logistics company, and raised $60m in Series B funding. Notably, we were recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies.Fast forward to 2023, Ofload was named a Deloitte Tech Fast 50 Company in Australia, and secured the 4th spot on the LinkedIn Top Startups List 2023. And here's the exciting part – we're just getting started!We are looking to grow our team and welcome people excited by the opportunity to transform the logistics industry. If you're ready to be part of a dynamic team driving change, join us on this incredible journey!About YouYou are a strong communicator who is eager to get your foot in the door as an early member at a fast paced, rapidly growing technology startup. You want to get your hands dirty and really enjoy talking with people, both in person or on the phone. You love to talk about new ideas and products. You take a high degree of ownership in your work, always strive to hit and are ready to attack unfamiliar problems with high energy and a refusal to settle. You are enthusiastic to learn new skills and thrive in a fast moving environment.What You’ll Do

• Supporting the Digital Adoption Manager at Ofload in our Supply Chain Solutions function, you will;
• Primary responsibility to call new and existing carriers to provide training and support on adoption of our digital products
• Support other team members in supply chain solutions for Ad-Hoc projects including;
• Carrier sourcing
• Carrier quoting
• Sourcing sustainability partnerships
• Speak with dozens of carriers on a daily basis, both in person and on the phone. Use your organisational skills, drive and can-do attitude and communication skills to deliver on a wide variety of projects
• Collaborate cross-functionally with our product and operations team to ensure we are actively incorporating carrier feedback and making our products better
• Strong problem-solving skills to resolve issues in a creative and timely manner.
• Ability to anticipate potential problems and drive towards preventive measures
• Relationship and account management, managing carrier performance and drive revenue growth.

What You'll Bring

• Previous work experience in customer facing roles (customer service, operations, account management)
• Previous experience in transport is highly advantageous
• Also open to graduate applications
• Speaking Hindi would be a bonus
• Strong relationship management skills - able to adapt your communication style to suit a number of different personalities.
• Self-motivated; able to work independently and autonomously deliver results.
• Experience working with Microsoft Office or GSuite
• Drives for increased responsibility and self-development.
• Scrappy - willing to dive in, hands-on and do what’s needed

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.Life at OfloadAt Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;

• Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
• Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
• Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
• Annual learning and development budget to support your professional growth
• Paid volunteer leave to support the causes that matter to you

Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQ.We endeavour to create an equitable recruitment process with an even playing field for all candidates. If you require any adjustments to be made, please let a member of our recruitment team know.