Address- Ongoing Position
- Hybrid working, convenient location in Melbourne CBD.
- Support a groundbreaking project that revolutionises access to data in the property market.
You provide administrative support on the Property Search initiative, in conjunction with assisting the Building Assessment Team which is part of the Domestic Building Insurance (DBI) Division. The team reviews and assesses applications for eligibility from building practitioners and insurance for specific projects.
Property Search initiative aims to make DBI information more easily accessible, enhance consumer protections for Victorians and optimise VMIA's role in preventing harm in the Victorian community.
What you do
- Quickly fix any address changes that our preferred partner finds during the technical pilot. These changes might be due to local government boundaries or sub-divisions.
- Management of feedback and actions to deliver excellent customer experience to promote repeat and expanded searches.
- Resolving customer enquiries about policies or claims provided to Conveyancers or Property Buyers or Sellers separate from DBI resources.
- Promptly rectify data to improve the experience for future searches and encourage repeat customers to use our service more often in the early stages.
- You are our 'go to' Property Search specialist using the appropriate systems and processes to undertake required searches in an accurate and timely manner.
- Contributing to building a long-term relationship with our preferred partner for Property Search.
- You manage and respond to our preferred partner raised incidents.
- Your initial focus will be to resolve the historical address exceptions.
- Developing the appropriate reports to support understanding of the current sales of Property Search.
- You provide administrative support to resolve Property Search incidents and exceptions working closely with the DBI team.
- You liaise with clients such as builders, VMIA's DBI Distributors, building surveyors, property owners, and conveyancers to resolve Property address exceptions.
- You are accountable for supporting Property Search and for the management to resolution of all incidents and issues that may arise from time to time. Determining and ensuring all high priority or sensitive incidents are resolved first.
- The administrator will also resolve any data issues where a conveyancer or customer requests clarity on the information supplied. For example, the customer may believe there has been a claim, and it is not shown.
- Conduct root cause analysis of problems, and research and recommend solutions to stop or minimise problems reoccurring.
- You support the amendments of process documents for the Property Search to ensure a consistent process is in place. Ensure all Property Search documentation is current.
- Provide training on Property Search to other team members.
- You report to the Property Search Product Manager, DBI in the Domestic Building Insurance Division.
- Members of the Building Assessment and Claims Teams.
- Provide support to the DBI Product Manager on business improvement to enhance Property Search capability to service our customers.
- You build relationships with key Stakeholders within our preferred partner, who are our primary channel to market.
- You must have proven experience as a Systems Administrator or similar role.
- You have excellent communication, teamwork, and interpersonal skills, with experience working with a broad variety of people.
- You have demonstrated administrative and analytical skills.
- You have strong time management, attention-to-detail, and problem-solving skills.
- You have a strong service orientation and ability to interpret client needs to provide high levels of service delivery and outcomes.
There are many reasons to work at VMIA, here is how we will support you:
Flex Work - VMIA is supportive of hybrid working to help our people perform at their best. We come together for a minimum of two days per week in a collaborative office environment, fostering connection and strengthening networks.
Parenting support - VMIA provides 14 weeks paid parental leave (after six months of service) for primary carers and 2 weeks for secondary carer. And we're breastfeeding friendly accredited.
Learning and development - You'll be encouraged to achieve your career goals in our progressive learning organisation supported by in-house training programs, an annual investment of up to $2,500 in your learning and development, access to LinkedIn Learning, and annual performance and development planning.
Physical and Mental wellbeing - We provide Wellness sessions, an Employee Assistance Program (EAP), Wellness leave (two days per year), annual flu shots, and an ergonomic subsidy for every new starter.
Culture and lifestyle - People are at the heart of everything we do! On offer are an office in the heart of the city in an iconic building with end of trip facilities, access to one day per year paid Volunteer leave, assistance with transitioning through life stages such as welcoming a new baby or retirement.
Financial Support - We understand, every dollar counts. We offer salary sacrifice, income protection insurance, discounted public transport and 5% private health insurance discount.
Diversity and Inclusion
Diversity, equity, inclusion, and belonging are key strategic priorities at VMIA.
Our people benefit when they belong, are safe to bring their whole selves to work and are respected and heard. The business benefits from a diverse and inclusive culture as our people bring unique strengths, experiences, and perspectives, creating a connected community.
We have a bold and ambitious Diversity and Inclusion Program - a consolidation of 60+ initiatives shaping and supporting each of the following focus areas: LGBQTIA+, gender, disability, Aboriginal and Torres Strait Islander Peoples and cultural and linguistic diversity.
Employee Reference Groups, led by an executive sponsor, support each key focus area, and play a key role in contributing to an inclusive culture and a sense of belonging and connection.
Our aspiration:
· Diversity, inclusion, equity, and belonging are part of VMIA's culture.
· Everyone has a role to play.
· We support and advocate for diverse groups in our organisation and beyond.
How to apply
To submit your interest in this position please click the APPLY button and fill in your application. If you have any questions about the position or the application process, please email ***************@vmia.vic.gov.au.
We are committed to creating an inclusive workplace and encourage candidates from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities, and from culturally diverse backgrounds to apply.
Please let us know of any accessibility needs to be considered during the recruitment process via ***************@vmia.vic.gov.au.
Other relevant information
Preferred candidates will be required to undertake pre-employment and misconduct screening including a national police check, and probity checks prior to commencing employment.
It is a requirement that employees attend for office-based days (minimum two days) at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.
