Property Services Manager

Property Services Manager

The Role

As a Property Services Manager you will be managing a team responsible for the overall presentation of a growing portfolio of Holiday Rental properties managed by  Gold Coast Luxury Resorts. 

The Duties

• Organise and Schedule maintenance and repairs in accordance with owners and management team
• Attending to all enquiries in a timely manner
• Attending to incoming phone calls & emails relating to Property Services
• Keeping up to date with & responding to owners and contractors
• Maintain and update booking system / owners database
• Action payments for invoicing 
• Onboarding new properties and owners
• Setting up regular maintenance programs to ensure room presentation remains at a high standard
• Create new listing profiles on all booking platforms for each property as part of the onboarding process
• Ensure seamless Onboarding for both the new property and also the new owner
• Organise any service jobs in an efficient and effective way to mitigate potential loss of income for clients and owners

Skills & Experience 

• Prior knowledge of Accommodation/Holiday Rental industry
• Ability to work well within a team and autonomously
• Prior knowledge of account practices/management - advantageous 
• High attention to detail
• Current driver's licence and vehicle 
• Outstanding organisational skills and time management
• Impeccable written and verbal communication skills
• High level of care factor and customer service, along with highly efficient negotiation and problem-solving skills
• Neat & tidy presentation
• Previous experience with RMS
• Ability to work autonomously and also to take direction when required
• Ability to liaise effectively with owners to ensure a mutually beneficial relationship
• Prior experience working in a management role overseeing multiple moving parts is ideal