Public Trust Officer

Are you a self-starter with a passion for customer service? Join our team as a Public Trust Officer in the Trust Service Centre, where you'll be at the heart of customer interactions, dealing with complex situations to create a positive impact. Use your empathy, resilience, and financial acumen to make a difference. If you thrive in a dynamic team environment and value community service, this is your chance to shine!

About the role

Imagine starting your day with a sense of purpose, knowing your work creates a meaningful difference. As a Public Trust Officer (PTO), you're not just managing cases; you're fostering positive relationships, contributing to change processes, and enhancing the overall customer experience. It's a journey where your skills are a lifeline for individuals facing diverse situations.

At the forefront of delivering exceptional customer service, your role involves responding promptly to inquiries, and exercising judgment in decision-making. Your financial aptitude will be crucial in managing customer cases, ensuring accuracy, and preparing documentation. A key aspect of the role is supporting vulnerable individuals with empathy and maintaining a balance between urgency and quality.

About you

You are an individual with sound analytical and conceptual skills, a strong customer focus and the ability to work well in a team environment. The successful candidate will be able to multi-skill whilst working effectively in a fast-paced environment with competing priorities, be well-organised and take pride in providing a service to the Queensland community.

The following attributes will help you succeed as a PTO:

• Proactive commitment to providing high-quality customer service
• Positive, empathetic attitude with a solution-focused approach
• Proficient conflict resolution, negotiation, and influencing skills for de-escalation
• Strong work ethic and dedication to the role and the organisation
• Capability to maintain focus and optimism under pressure
• Meticulous attention to detail and ability to thrive in a busy work environment
• Competence in interpreting and applying legislation, policy, and procedures within delegated limits.

What we offer

• A fulfilling role where your skills directly impact lives
• Dynamic work environment with diverse responsibilities
• Opportunities for personal and professional growth
• Supportive cultures prioritising employee mental health and wellbeing

If you're ready to make a difference and bring your skills to a role where every action matters, join us at the Trust Service Centre. Apply now and be a vital part of our commitment to exceptional customer service in the Queensland community.

How to apply

If you are interested in working with us, please provide the following information to help us assess your merit:

1. Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
2. A cover letter (no more than one page) outlining recent examples of your ability to demonstrate the ‘Key capabilities' required to perform the ‘Key responsibilities' of the role, as outlined above.
3. Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years.   If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.
4. Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status. 

The Queensland Public Trustee (QPT) is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support.  We have been looking after Queenslanders and their families since 1916.