Quality Assurance Associate

At Sentry Medical, we care for every body!

We are a rapidly expanding Australian business and a trusted supplier of quality medical consumables to public and private hospitals, primary care facilities, wholesale and retail customers both locally and internationally. We aim to provide innovative products and an outstanding customer experience for every customer. Our culture is fun, fast paced and collaborative and we offer a great work-life balance, open communication and opportunities for all team members to grow and develop. 

About the role:

We are currently looking for a Quality Assurance Associate to join our team based at Eastern Creek. This important role will work closely with the QA/RA Manager to coordinate and manage Quality Assurance activities. This is an ideal opportunity for a motivated candidate with a background in Quality Assurance who is looking to grow their career and step up to the next level. 

As the Quality Assurance Associate, you will:

• Take ownership of Quality Assurance activities and develop and implement Quality Assurance plans, systems and procedures.
• Implement and monitor complaints and corrective actions to ensure effective resolution and risk management. 
•  Monitor quality processes and procedures across the business supporting all users with expert advice and guidance. 
• Coordinate and conduct internal quality audits and contribute to internal projects and continuous improvement activities.
• Collaborate with test laboratories to develop and approve validation protocols, studies, and their revalidations.
• Respond to enquiries from local, regional or global stakeholders and provide advice and training on quality requirements and systems.
• Provide training and support on Quality Assurance processes and systems to ensure best practice is followed across the business.
• Ensure effective document management systems are implemented and maintained.
• Provide advice and direction in relation to Quality Assurance identifying opportunities for improvement and implementation of innovative strategies.
• Support external audits by the TGA and third-party auditors and respond to audit findings as required.
• Perform supplier monitoring activities to ensure conformance to procedures and requirements specified in supplier Quality Agreements.
• Support the RA/QA team across both Quality Assurance and regulatory ensuring internal and external customer needs are addressed and professional service is provided.

To be successful in this role, you will have:

• Relevant tertiary qualifications.
• Previous experience in a Quality Assurance role within the medical consumables/devices industry.
• A strong knowledge and understanding of Quality Assurance requirements related to medical consumables and devices.
• A thorough understanding of Quality Assurance practices, guidelines and policies relating to medical consumables/devices.
• Ability to coordinate projects and contribute to continuous improvement initiatives.
• Excellent written and verbal communication skills and ability to communicate with a diverse range of people in a warm, friendly and helpful manner.
• Independent, resilient, self-motivated, flexible with exceptional attention to detail and accuracy.
• Results driven with proven skills in problem solving, innovation and critical thinking.
• Effective and efficient time management and organisational skills with the ability to prioritise and pivot to meet business needs and tight deadlines.
• A team player who can work collaboratively and follow complex instructions and processes.
• Strong emotional intelligence and relationship building skills with stakeholders, both internal and external to the business.
• A high level of proficiency in spoken and written English.
• A desire for professional growth and development.
• High level of PC and MS Office skills.
• Extensive knowledge of the medical consumables industry. 

We genuinely care for our people, and you will be a part of a team where you feel you belong and have the chance to grow and develop. We offer a great work environment, on-site parking, access to discounts on health insurance, paid parental leave, novated leasing, educational assistance, and employee share plan.