Quality Assurance (QA) and Compliance Manager

Quality Assurance (QA) and Compliance Manager – Narrabundah, ACT 

• Fundamental position with a leading Not-For-Profit Community Services Provider 
• Lead the Quality and Compliance functions supporting Senior Leadership Team
• Narrabundah location with onsite free parking

Community Services #1 is seeking a Quality Assurance (QA) and Compliance Manager to support a continuous performance improvement program and to review and strengthen CS#1’s compliance systems and practices, across our programs in Aged Care and Early Education. 

About the role:

Reporting to the Executive Director of Community Services, the Quality Assuranceand Compliance Manager is responsible for leading continuous improvement, ensure compliance and ongoing accreditation with state and federal legislation, establish and review policies and contribute to quality improvements frameworks, goals and principles.

The role will oversee all aspects of Quality Assuranceand Compliance with a strategic focus to proactively identify and manage risks.

The successful applicant will develop, implement, and evaluate internal compliance programs ensuring they are fit-for-purpose and cyclic throughout the year reporting on gaps, trends, and risks.

To be successful in this role:

You will be proactive and attentive, with knowledge and experience in quality and Compliance particularly within the community sector. Aged Care and Early Education Services, and Audit experience would be a significant advantage. 

You will have:

• Diploma or bachelor’s degree in a related field, or relevant experience.
• Minimum of 2 years of experience in a similar role.
• National Police Check
• ACT Working with Vulnerable People Card.
• Working with Children Check.
• Current Driver Licence
• Effective research and report writing skills, including the ability to provide complex compliance written advice.
• Workplace Health and Safety experience.
• Excellent communication, interpersonal, and organisational skills.

Quality Assuranceand Compliance Manager rewards:

• Permanent position (FT/PT can be negotiated) based in Narrabundah, with travel across the ACT and surrounds. This can include the Riverina and Southern NSW areas. 
• Social, Community, Home Care and Disability Services Industry Award 2010 – Level 6
• Hourly Salary range of $51.90 - $54.19 commensurate with qualifications, skills and knowledge
• Generous salary packaging arrangements that can provide up to $18,550 (based on full-time annual salary) of your gross pay tax free - for a variety of eligible expense items.
• Portable Long Service Leave
• Free Car Parking
• Laptop and mobile
• Travel reimbursement
• Online learning management system with access to thousands of courses on professional development
• Career advancement opportunities
• Annual performance reviews
• Access through our wellbeing program to a suite of financial, physical, emotional, and mental well-being resources such as discounted gym memberships, private health cover and free flu vaccinations
• Access to our Employee Assistance Program

About Community Services #1

Community Services #1 (CS#1) is a not for profit, charity organisation, in the ACT and surrounding NSW regions. Our 200+ employees and volunteers make a difference in the daily lives of the people and families we support through our services designed to meet community needs. 

We offer a collaborative, flexible work environment and opportunities for growth and development.

Come and join us, bring your ideas and determination to make a difference and together we can create positive long-lasting change.

This is an opportunity to join a values-driven organisation that offers the opportunity for you to grow your career. If it sounds like an opportunity you have been waiting for – apply today!

Applications will be reviewed as they arise so if this sounds like you, then submit your application today!

If this sounds like you, apply now! Indicate your interest by submitting your resume with a cover letter to **************@communityservices1.org.

For more information about the role, please call Linda (People and Culture Coordinator) on 02 6126 4***.

Community Services #1 acknowledges the Traditional Custodians of the land on which we work. 

We pay our respect to their Elders – past, present, and emerging. We recognise their contribution to creating a thriving community through the continuation of cultural, spiritual, and educational practices of Australia’s First Peoples.

Our commitment

Our commitment to Diversity, Equity, Inclusion and Belonging means enabling people to bring their full self to work, promoting a human centred, psychologically healthy, and safe environment underpinned by social justice, diversity, equity, inclusion, and a culture of belonging throughout our employee lifecycle.