Quality Improvement Coordinator

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About The BUSY Group…

The BUSY Group is a not-for-profit organisation which presents 45 years experience as a community partner.  With 5 business entities operating across 100+ locations Australia-wide, we offer an extensive range of employment services and programs, vocational training, apprenticeships, mentoring, NDIS, disability employment support, specialist schools and allied health services.

A bit about the role...

The Quality Improvement Coordinator is responsible for developing, administrating and promoting The BUSY Group’s Quality system and programs. The aim of this role is to support the implementation / monitoring of The BUSY Group’s quality objectives, requirements, risks and other issues that may impact The BUSY Group’s operations. A brief outline of the duties include the below;

• Maintain a Quality Assurance Framework (QAF) across programs within the Organisation.
• Lead internal quality audits as per contractual and certification obligations.
• Participate and lead external certification audits 
• Maintain registers, tracking of contractual obligations and milestones.
• Develop and maintain audit and reporting tools across programs to meet quality standard requirements.
• Support key administration processes of the certification requirements and contract requirements, including maintenance of documentation, receipt and issue of correspondence, process management and information flow.
• Maintain internal platforms to ensure a quality service is provided for users and available for certification reviews. 
• Ensure Management are provided with current and relevant information relating to Quality Management and Quality Improvement activities.

This position is permanent full-time based out of the Southport Head Office.

BUSY Benefits…

• Competitive salary; Salary range $65k - $70k + super
• Flexible and hybrid working options
• Casual dress Fridays
• Mini monthly office massages
• Dog friendly office
• Training and Professional development commitment
• BUSY Benefits program
• Head Office is close to the tram and cheap all-day paid parking
• Regular morning tea's (every reason to have a slice of cake)
• Employee Assistance Program
• Tools of the trade to support your individual role

A bit about you…

• Ability to obtain a Blue Card and National Police Check
• Demonstrated ability to support managers and staff to monitor, evaluate and improve services through an effective organisational approach and provision of tools, methods and resources
• Demonstrated understanding of performance measurement, benchmarking, and service standards
• Knowledge and experience in risk management frameworks
• Understanding or desire to understand quality standards, in particular ISO9001 and QAF principles
• A passion for continuous process improvement
• Eye for detail and ability to have conversations throughout the programs within the business
• Willingness to learn new opportunities and drive change in the Quality Management System

Next Steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.
 
The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks. 
 
The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, people from culturally diverse backgrounds and people with disabilities.