Quality Partner - Consumer

About the role

Permanent Part-time
64 hours per fortnight

The purpose of the Quality Partner role is to partner with services across Grampians Health to promote quality, safe systems, and improvement activities to deliver safe, effective, connected personal care. Under the direction of the Consumer Partnerships & Experience Lead, you will promote consumer engagement in quality and improvement activities and work within the GH strategic priorities, GH Governance Framework, Consumer Partnership Framework and relevant accreditation standards and risk management frameworks.

The role will support the integration of the GH wide quality systems and processes through coaching and mentoring and they will also be an ambassador for culture change within our organisation. The post holder will have the skills to plan, lead and evaluate potential areas for improvement. The role has a visible presence, is responsive and adaptable, able to interpret complex ideas and systems, communicating to a variety of audiences.

Key Responsibilities

The Quality Partner will work with services across Grampians Health to promote consumer feedback (complaints, compliments, enquiries and suggestions) to deliver safe, effective, connected, person-centred care. You will model and promote consumer engagement and experience, while working collaboratively with key stakeholders across all areas at Grampians Health. The Quality Partner is the conduit between the consumer of Grampians Health and the organisation; advocating and assisting the consumer to navigate through their lived experienced and hear their voice of feedback.

Qualifications and Experience

• Relevant post-graduate qualifications level is preferred
• Consumer and stakeholder engagement experience would be an advantage
• The ability to provide timely guidance and feedback to develop the knowledge and skills of others
• Knowledge and ability in producing high quality written reports
• Experience evaluating data, systems and processes
• Qualification in a clinical health profession preferred
• Experience and demonstrated capacity to work closely and communicate effectively with all members of the organisation.

Culture & Benefits

At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers, and contractors at all sites.

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays.
• Access to discounted health club membership
• Staff rewards and recognition programs

About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham, and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care, and support services.

How to apply

Click APPLY or contact Nicole Kramer, Assistant Director Consumer Partnerships & Experience, at *************@gh.org.au to arrange a confidential discussion.

All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.