Quality Practice Improvement Manager

Job description
Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

• A pivotal role in ensuring organisational-wide excellence in quality systems, service delivery, and safety.
• Build a rewarding career with an organisation that truly puts people first!
• SCHADS Level 7 + superannuation + salary packaging benefits
• Full time opportunity based in Fairfield VIC

About the opportunity
This is an exciting new role as the Quality team grows in scope and support across the organisation. The Quality Practice Improvement Manager assumes a pivotal role in ensuring organisational-wide excellence in quality systems, service delivery, and safety.
This role will take a strategic lead in guiding the team to support Practice Improvements across programs and services, with a blended focus on team support and projects.The Quality Practice Improvement Manager will oversee the quality stream within the Clinical and Quality team and collaborate closely with service delivery for effective quality support systems.
Additionally, the manager will lead responses to identified risks, foster collaboration with frontline services to support strong Quality Practice and clinical governance, and ensure all our work is person-centred, legislatively compliant and aligned to the highest standards of service. Regular communication and engagement strategies with diverse teams underscore their commitment to transparent reporting and continuous improvement, ultimately contributing to enhanced outcomes for participants and staff.
Key responsibilities

• Manage and lead the Quality function within the Clinical and Quality team.
• Oversee team performance, including staff development and performance management
• Develop and maintain comprehensive Quality and Safety systems, including Feedback Management and Incident Management
• Coordinate external incident reporting requirements with the support of the quality team
• Ensure integration of quality and safety perspectives into project and program development, implementation, and monitoring
• Provide timely and accurate reporting to the Board, Committees, Senior Leaders, and Executive Leadership Team
• Uphold values of person-centred-ness, equal rights, and participation in systems and programs
• Participate in the development, communication, implementation, monitoring, and review of the Quality Work Plan
• Foster a team culture emphasising positive regard, appreciation for differing perspectives, responsiveness, professionalism, and accountability
• Monitor budget performance, implement talent and performance development strategies, and deliver training as required

To be successful in this role, you will need:

• Certificate IV/Diploma in Mental Health, AOD or related field OR Tertiary qualification in a social science
• 2+ years relevant work experience in mental health sector OR demonstrated experience in quality improvement initiatives within the human services sector
• At least 2 years' experience in a management or quality focused role
• Satisfactory pre-employment checks, including but not limited to National Police Records Check, Working with Children Check/Working with Vulnerable People etc.
• NDIS Workers Screening Check
• Evidence of right to work within Australia
• NDIS Worker Orientation Module completion certificate
• Current valid Driver's License and the ability to undertake regular travel

What we offer

• Purpose-Driven Culture: Immerse yourself in a culture where passion meets purpose. Here, you can thrive while making a genuine difference. We hold respect for every individual close to our hearts, and we cherish the unique contributions that each person brings to the table.
• Equitable and Inclusive Work Environment: We take pride in fostering a workplace that's not just diverse, but also equitable and socially inclusive. We value the rich tapestry of backgrounds, experiences, and perspectives that our team members bring, and we actively promote an atmosphere of inclusion and belonging.
• Salary Packaging: Enhance your financial well-being with our salary packaging option, which lets you allocate up to $15,899 of your salary for specific expenses before taxes kick in. This means more financial flexibility for you to allocate funds toward things like rent, mortgage payments, or car leasing.
• Meal and Entertainment Allowance: Indulge in the joys of life with our meal and entertainment allowance, available through salary packaging. You can enjoy up to $2,650 per annum to savor delightful meals and experiences with your loved ones, all while saving on taxes.
• Employee Assistance Program: We understand that life comes with its challenges, and your well-being is important to us. As part of our commitment to your holistic health, you and your family have access to our Employee Assistance Program. It's a supportive resource designed to help you navigate life's ups and downs with confidence and resilience.

Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life. We're not just offering a job; we're inviting you to be a part of an inclusive, supportive, and purpose-driven community where your well-being and success matter most. Your journey towards a better future starts here.
Why us?
Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania. We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look-out for like-minded people who would like to be a part of this.
For a confidential discussion about the role, please contact Jasmine Corbo on 0467 000 205 or download the position description attached below to see further details relating to this role.
Please click here to download a copy of the .
Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.
If you'd like to know more about our reconciliation commitment, click here .
Applications for this role will take you to the employer's site.
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