Ramp Services Manager - Perth Airport

In 2021, Swissport International AG provided best-in-class airport ground services for some 97 million airline passengers (2019, pre-COVID: 265 million) and handled roughly 5.1 million tons of air freight (2019: 4.6 million) at over 100 cargo centers worldwide. At the end of 2021, Swissport was active at 285 airports in 45 countries on six continents.

Swissport - world’s leader in airport ground handling. Join our leadership team today!.

Job Summary

Are you a dynamic leader capable of contributing to the success of a busy service operation? We are recruiting for a Ramp Services Manager who will lead a large team, including, Supervisors and Trainers across multiple clients, at Perth Airport. In this highly visible role, the Ramp Services Manager will manage the day to day ramp operation, inspire high performance, manage customer relationships, plan and contribute to building business profitability. They will also be the key leader of safety in their business, applying the Swissport safety management system to ensure the safety of both their team and customer operations. This role is a key appointment in the leadership team, reporting to the General Manager Airport Services. 

Experience and Competencies

• Technically confident in multi-client airport operations, ground handling and aircraft loading activities;  
• Experience in leading a workforce, with competencies in employee coaching, talent development disciplinary procedures, and inspiring front-line team members;
• Leadership experience in a fast-paced, safety and compliance focused service operation, managing the needs of multiple clients with divergent requirements;
• Knowledge of training practices including monitoring of training compliance for regulatory and skills-based training;
• Capability to develop or proven relationship-building experience, able to form collaborative working relationships to achieve mutual outcomes;
• High level written and oral communication skills with verbal reasoning, and interpersonal skills;
• Strong administrative, time management and organisational skills, capable of working with minimal direction, under pressure and within strict timeframes, displaying initiative and motivation;
• Knowledge of enterprise bargaining agreements and application in the workplace; and
• Aptitude for workforce planning processes including forecasting attrition, training, leave and operational coverage.

Main Accountabilities and Responsibilities

• Provide OH&S oversight and guidance, creating a positive safety culture that includes strong safety reporting and Just Culture that aims for being a generative safety culture;
• Ensure compliance with company and client procedures and regulations;
• Lead optimal operational efficiency through effective planning and management of manpower (through rosters, training, leave, etc.) as well as other key cost areas and revenue capture and collection;
• Ensure airports meet performance requirements and maintain operational integrity; 
• Monitor, manage and report on Airport performance, analysing Airport scorecards, proactively identity operational weakness and implement corrective strategies;
• Manage the safe and secure operation of all equipment and associated costs for repair and maintenance;
• Lead and coach the team effectively fostering positive culture and actively managing individual performance including escalated staff grievances, complaints and discipline;
• Lead a culture that values equality, fairness, transparency and zero tolerance for bullying, discrimination and harassment; and
• Maintain effective communication and relationships with key client representatives and airport community stakeholders.

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

Applications must be in writing with Qualifications/Experience and Required Competencies addressed and supported with evidence where possible.