Reception/ Client Advisor

Accelerate your career in customer service and healthcare by joining the Kieser team as their new Client Advisor. 

What is a Client Advisor at Kieser? 

Client Advisors are Kieser’s Concierge service - we live to serve and are big-time team players! We’re energetic, positive, friendly and outgoing people with exceptional customer service, sales and communication skills. 

We’re the first to welcome our clients by name when they arrive at a Kieser clinic, and the last to smile, wave and farewell them as they leave to create and extraordinary client experience.

We have an A+ attitude, an eye for detail and are the go-to person to answer questions and solve problems for our clients and colleagues. 

We have a role available at our busy clinic in Camberwell.

As a Client Advisor you will: 

• Coordinate appointments / manage clinic diary 
• Process client payments (EFT, HiCaps, cash, online payments) 
• Promote and sell Kieser’s services 
• Provide administrative support to our team and the clinic 
• Host our clients like they’re your favourite dinner guests 
• Deliver outstanding client experiences 

We are looking for someone who thrives working in a busy, client-facing environment. This role is ideal for someone looking to join a high-performing team, that is social, friendly, interested in healthcare and living an active lifestyle. 

Our role involves work at our front desk but also interacting with clients on our training floor.  It is not your usual ‘Receptionist’ role tethered behind a desk!

What’s Kieser all about? 

Established in Melbourne in 2006, Kieser Australia is a network of integrated physiotherapy, rehabilitation and strength training clinics predicated on the concept and the core principle of “Strength for Health”. 

We specialise in treating and managing back pain, musculoskeletal and sporting injuries, but we also help people who are fit and well get strong and stay strong for life. 

Read more: https://www.kieser.com.au/training/the-kieser-method/ 

Benefits: 

• As a member of the team, you have access to our state-of-the-art strength and conditioning facility without charge. You are also entitled to concessional fees for family members on both physio/EP and memberships. 
• Ongoing training and development 
• Brilliant career pathways within the Kieser network 
• 12 weeks paid parental leave for primary carer and 2 weeks paid leave for secondary carer 
• Kieser Wellbeing Program 
• Half day of birthday leave if your birthday falls on one of your work days (In addition to your annual and personal leave).
• For Full Timers - 1 day of Kieser recharge leave (In addition to your annual and personal leave).

The finer details: 

• Permanent Part Time role, with hours and shift times to be confirmed depending on availability and clinic demands.  Approx 15-30 hours per week.
• Client Advisor shift times in clinic can be between Mon-Fri 7.00am – 7.00pm and Sat 8.00am - 12.00pm (shifts and rosters are set based on clinic and client demands) 
• Salary is aligned to tiers in the Health Professionals and Support Services Award 2020 – our CA position begins at Level 3 

Requirements: 

• Essential: Year 12 graduate 
• Essential: Experience using software systems and computers 
• Preferred: Experience processing card payments & cash handling 
• Preferred: 1+ year experience in customer service, hosting or reception 
• Preferred: Experience in medical, allied health or fitness environment 

We look forward to hearing from you.

Please submit a covering letter and resume to Clinic Leader, Sam Sym.

To apply - please click “apply now”!