AddressDo you have experience in Reception and Admin, and are looking for an interesting role, where everyday is different? Steamatic, the global leader in restoration cleaning, is looking for a receptionist to join the Team in our Derrimut office.
About the role
Whilst we'd love you to have extensive experience in Reception, we believe that attitude is everything. Positivity, enthusiasm, and a solution-based mind-set is what we value most.
Steamatic works primarily in the insurance industry, managing a wide variety of jobs/claims including water, fire, and mould damage. So the Reception role is both interesting, and varied.
We hire based on the following criteria (in this order):
- Do you have a positive and energetic attitude?
- Will you be a good fit with our team culture, which is one of support for each other?
- High level of Reception experience preferred, but not essential. As we know we can train the right person.
Benefits:
- Health & Wellbeing program offering 4 additional paid days of leave per year
- Established EAP (Employment Assistance Program) for all employees and their families.
- Respected organisation with stability & security
- Outstanding opportunities withing the National Steamatic Network.
- Future career progression, where great work is recognised & rewarded
- Supportive Management, who genuinely cares for its People.
Key responsibilities include:
- Answering all incoming phone calls.
- Liaising with key stakeholders and clients to ensure important information is passed on.
- Outbound calls to customers to keep them updated when required.
- Monitoring our company email inbox.
- Dealing with customers needs in a professional and empathetic manner.
Key Selection Criteria:
- Experience preferred but not essential. (ATTITUDE BEATS EXPERIENCE)
- Proficiency with Microsoft Office 365 applications including Excel, Word and Outlook is essential
- An excellent phone manner, along with clear and concise communication
- Have a bright, positive and proactive manner
- Excellent data entry skills, with good attention to detail
- The ability to work with a sense of urgency
- A reliable and enthusiastic work ethic
- Capacity to work independently, and in a team
- Must possess a valid driver’s licence
- Must be an Australian resident to apply
About the business
When disaster strikes, we are there: be it flood, fire or mould contamination, Steamatic will carry out the appropriate restoration work to restore domestic and commercial premises.
We pride ourselves on having an exceptional team culture, because of the support we offer our staff. Our people are our business – everyone plays an important role in our success. We are looking for those who want to contribute to this great work culture, and strive to achieve outstanding results. We are not looking for robots. So if you're serious about your application, and joining Steamatic, please write “I am not a robot” at the top of your cover letter.
Please visit www.steamatic.com.au to see more about what we do.
