AddressAs FRV grows so does our ICS department. One of two newly available fixed term roles, this role being the 12-month fixed termService Desk Analyst (SDA) sees you enjoying the benefits of a great team, an easy access location, and FRV's many offerings.
As an SDA you will be supporting and troubleshooting FRV’s busy corporate and operational teams with their Level 1 systems and service queries.
We strive to create a high-quality working life for our community of valued employees.
Working with us provides:
- Access to a Rostered Day off
- Leave loading
- An unrivalled physical and mental health and wellbeing support services
- Access to a yearly sports voucher
- Discounted health insurance
- Free gym access
- On-site parking
About the Role
12 Month Fixed Term position
As the Service Desk Analyst your primary focus is to:
- Provide Service Desk support functions including recording, classification, impact assessment, prioritisation, escalation and assignment of work, within defined time frames
- Ensure incidents and issues that have the potential to affect Emergency Response capabilities or Health & Safety are recorded, prioritised, escalated and monitored until completion
- Provide quality customer service and administrative support such as procurement, time sheet entry and reporting to supported business units
About You
To be successful in this position, you will have:
- Relevant tertiary qualification
- ITIL Foundation Certificate
- Experience with a Helpdesk / ITSM tool
- Experience providing 1st Level IT support
Serving the Community, valuing teamwork, having integrity, showing respect and being accountable are core values at Fire Rescue Victoria (FRV).
We are looking for candidates who are committed to upholding our organisational values and behaviours as these guide our work and shape our culture.
About Us
FRV is a modern fire and rescue service that meets the needs of twenty-first century Victoria. FRV comprises of 4500 dedicated employees who serve and protect communities throughout Melbourne and Victoria’s major regional centres.
FRV values and respects workplace diversity. We welcome applications from people of all ages, genders, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander peoples, people with a disability and people who are diverse in gender and sexuality.
How to Apply
Please note your application must include both a cover letter and your CV addressing the qualifications and work experience criteria listed above.
(Please do not submit in PDF format, please use WORD format only)
Applications will be reviewed when received and suitable candidates will be contacted for interview at that time. You are encouraged to apply early to ensure you don’t miss this opportunity.
If you require any further information, please contact Veronika Klaic, Recruitment Business Partner at **************@frv.vic.gov.au
Important Information
FRV’s standard practice is to appoint at the base of the salary range, however consideration will be given to an above base salary within the advertised range based on the successful candidate’s skills and experience.
FRV is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with its obligations under the Occupational Health and Safety Act 2004 (Vic).
Therefore, there is a requirement that all FRV employees be fully vaccinated (boosted) against COVID-19 in order to work for FRV outside of their place of residence.
Prior to commencement of employment with FRV you will need to provide evidence that you are fully vaccinated (boosted) against COVID-19 or unable to be vaccinated against COVID-19 and upload this evidence to the FRV Vaccination Hub.
Acceptable evidence includes:
- COVID-19 digital certificate or ATAGI exemption certificate (available via your myGov account).
- Your immunisation history statement (available via your myGov account).
Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccination doses.
