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Form of work Job Description
Location: South West Region | Colac-Otway
Job type: Part time
Organisation: Colac Area Health
Salary: Salary not specified
Occupation: Administration/Secretarial
Reference: 16892
Reception / Call Centre Officer
Part Time 16 hours per week
Colac Area Health is a values based organisation providing a unique integrated health service comprising of over 500 employees, providing Acute Care, Aged Care, Community and Allied Health Services.
The Reception/Call Centre Officer role provides call centre, reception and administrative services across reception/administration areas within CAH. As well as providing backfill to cover leave requirements for administrative/reception staff. This role will work closely with other reception and administration staff and is inclusive of training/task mentoring assistance. The successful applicant will be a driven individual who thrives on providing exceptional service.
Essential:
Outstanding Customer service and friendly, professional phone manner
Excellent communication skills both verbal and written
Strong administration/secretarial skills
Excellent problem solving ability
High level of computer literacy: sound working knowledge of Microsoft Office
Kind, empathetic nature
Ability to work independently and as part of a team
Desirable:
Knowledge of Patient Administration Systems
Previous experience in Health field
Previous Call Centre experience
Applications close Friday 9th June 2023.
Position is subject to a satisfactory Criminal History Check and participation in CAH’s Immunisation Program
We are committed to the safety and wellbeing of all children and young people.
We at Colac Area Health are proud to be totally smoke free.
