AddressChateau Beachside enjoys a beachfront location in Surfers Paradise. It is an iconic property with an unbeatable location, and attracts a full range of guests. It is a busy 3.5 star accommodation property that offers 5 room styles focusing on vacation rentals.
This is a casual position, offering between 20-30 hours per week. Shift times are worked between the hours of 7.00am and 9pm Monday to Sunday and this role requires weekend availability. Shifts generally range from 4 to 8 hours per day, and there is some flexibility with a candidates am/pm availability.
Engagement is either ABN Contract or Award.
The Role
We are seeking an experienced guest service agent/reception person to join our small but outstanding team to perform the day to day operations of our front desk/reception to an effective and high level of efficiency. Honesty, trustworthiness and integrity are essential personal characteristics.
- Deliver friendly positive guest service, from check in to checkout and everywhere in between
- Be responsible for completing a wide variety of front office tasks, including taking reservations, maintain guest accounts, guest checkin and out, daily balancing
- Responsible for ensuring procedures and checklists are completed correctly and on-time
Qualifications, Skills and Attributes required
- Accommodation Reception and Reservation experience (eg Resly, Hirum)
- Stable work history
- Broad level of MS Office and Property Management System competency
- Ability to be a competent “service apartments” all rounder - as such, experience in housekeeping, property management, and building maintenance & cleaning is desireable
- Demonstrate good communication skills and maintain communication with guests and relevant departments (e.g. maintenance, housekeeping).
- End of Shift EFTPOS and PMS Balancing
- Will demonstrate a can-do, responsible and flexible approach to work, a positive attitude, a friendly demeanor, a keen eye for detail, ability to work alone, discretion in guest interaction, an ability to follow instructions and work quickly and efficiently to achieve individual and team goals is vital.
- Enjoy working in a busy, fast paced environment
- Adherence to SOP's Standard Operation Procedures and completing quality checks and self audits
- Pride in personal grooming
- Appropriate Reception and Reservations experience, in a resort/motel/apartment hotel
- Ability to work under pressure
- Must be able to perform without supervision
- Candidates must have the right to work in Australia with the intention of living on the Gold Coast for at least the following year.
Thank you in advance for applying for this role. Please ensure a covering letter and resume is attached which outlines your skills and experience regarding the above criteria and work references.
