AddressRECEPTIONIST / FRONT DESK MANAGER
We are seeking an enthusiastic and reliableReceptionist / Front Desk Manager to join our growing Children's Therapy Clinic located in Clayton. This job offers the right candidate the opportunity to begin / improve their career in the Health sector.
General responsibilities will include:
- Responding to a high volume of emails, phone enquiries and reception enquiries
- Patient database management including appointment bookings and confirmations.
- Diary management for patient and employees
- Maintaining and managing patient records and files
- Responding to patient and practitioner’s requests in a professional manner
- Liaising with Practitioners
- Timely and accurate reporting/recording
- Liaising with NDIS Plan Managers
- Preparing patient accounts and processing payments via NDIS and EFTPOS.
- Invoicing and processing of payments
- Preparing and following up on all relevant Third Party and NDIS recovery request forms
- Stock level management and ordering stationery supplies
- Coordinating front reception and providing administrative support to the team of practitioners located in the Clinic
- Banking / Cash handling, weekly banking, daily reconciliation of cash float
- General tidying and ad hoc duties as required.
What makes you suitable?
Proficient computer skills - Microsoft Office Suite
Demonstrated proficiency in the use and management of office equipment/technology – photocopying, scanning, emailing, telephone, faxing, filing etc
Excellent interpersonal/verbal and written communication skills with a strong customer service focus
High standard of professional manner and personal presentation
Ability to multi-task, prioritize and use initiative.
Excellent attention to detail and commitment to continuous improvement
Enthusiasm and willingness to learn new skills and be self-motivated.
Ability to work independently with strong organisational and problem solving skills.
Friendly, welcoming and adept at delivering outstanding customer service to our patients and referrers alike.
Desirable criteria for this role:
Previous work experience within Allied Health/Medical reception role would be an advantage (not essential), in particular familiarity with 'Halaxy' practice management software
If you are a proactive person with a strong customer service focus, demonstrate a positive work ethic, and wants to be part of a growing team, don't miss this opportunity.
Applications accepted via the 'Apply for this job' link from this web page only.
