AddressAbout ASI Solutions
Technology is at its most powerful with the right people behind it.
Since 1985, ASI Solutions has been empowering a variety of businesses, across the public and private sector, by integrating IT solutions in a way that is meaningful and transformative to their business.
At ASI Solutions, our goal is to ensure our customers are maximising on their technology investment, to find the right IT solutions that streamline processes and transform capabilities and pride ourselves in having the best team in the industry to do so.
We specialise in all areas of IT, from hardware and software procurement to complete Managed Services.
Since day one, our relationships with well-known brands and valued customers have been the driver of our success. Our legacy, spanning over three decades, demonstrates why we are trusted, and our consultative approach and technical expertise mean we are not only meeting today’s challenges, but preparing our clients for the future.
ASI is seeking a tech-savvy Managed Service Desk Engineer for our Mildura operations. You will manage customer environments, resolve technical issues, perform routine maintenance, and create accurate and detailed reports and documentation. . This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering high-quality technical solutions and customer service.
Key Responsibilities
- Monitoring and Maintenance: Implement and maintain monitoring solutions, review alerts, and perform routine maintenance tasks.
- Issue Resolution: Act as the primary contact for resolving customer technical issues efficiently.
- Proactive Account Management: Build strong customer relationships, conduct regular reviews, and provide strategic technical advice.
- Patching and Upgrades: Plan, test, and execute patching and upgrades with minimal disruption.
- Reporting and Documentation: Generate and maintain reports and documentation for system performance and procedures.
- Collaboration and Continuous Improvement: Work with other teams, participate in training, and enhance tools and services.
- Customer Communication: Maintain proactive communication with customers about maintenance and status updates.
A Bit About You:
- Good communicator with a natural aptitude for dealing with people.
- Strong diagnostic skills for networks, servers, and workstations.
- Ability to work well in a busy team environment and handle a wide range of issues.
- Minimum of 12-18 months of experience in a Technical Support or similar role.
- Basic knowledge of the OSI model, switching, and internet routing technologies.
- Basic understanding of network monitoring concepts and management tools.
- Exposure to scripting basics.
- Ability to collate and interpret data from various sources.
- Ability to assess faults, prioritize, respond, and escalate accordingly.
- Capable of multi-tasking and prioritizing workload.
- Strong written and verbal communication skills.
- Strong documentation skills.
Why ASI Solutions?
Join us and be part of a family-centric culture that values innovation, collaboration, and connection. We offer a modern work environment equipped with all you need to thrive, from on-site parking to educational support, and so much more. Celebrate your birthday with a day off, enjoy monthly staff lunches, and benefit from discounts on tech products. At ASI Solutions, we're not just a team; we're a community dedicated to making a difference.
Send in applications by 23 June 2024.
