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Form of workHere is an exciting opportunity to start 2024 with a fresh outlook. We are one of regional NSW’s premier boutique hotels, with an exceptionally well known brand. Whilst the hotel is well established, there is new ownership in place, that brings an abundance of enthusiasm, professionalism and ambitions to elevate the hotel to even higher levels of guest satisfaction
We are currently seeking a guest service superstar to join our sensational team. This role is absolutely crucial to our guest’s experience and the success of the business. The role has a variety of aspects, the most important of which are described below:
- Greet guests with warmth and charisma as they arrive and take them through our friendly, easy check in process
- Ensure that guests are aware of the features of the hotel and proactively offer suggestions of other aspects of Orange and the region, that can enhance their stay
- Farewell guests as they depart and efficiently check them out of our hotel
- It is of the utmost importance that we appropriately gather feedback from our guests about their trip to the region and their stay with us, so that we can continually improve
- Administer guest reservations that are made directly with the hotel or through third party agents
- Respond to emails, phone calls, social media and other forms of guest communication
- Prepare daily housekeeping schedules for our extraordinary Housekeeping Team and ensure that the team are aware of any specific requests from our guests.
- Compile daily reports such as housekeeping, maintenance, etc
- Compile daily revenue reconciliations and hotel management system reports
- Ensure common areas of the hotel, such as the lobby, are neat and tidy and presented to a high standard
- Prepare and distribute our world class continental breakfast packs to guest rooms
So who are we looking for? We’re very focussed on delivering amazing, memorable experiences for our guests. So the candidate that is successful in obtaining this role, will have the following skills, experience and attributes:
- A natural excitement and ability to provide outstanding guest service
- Ability to respond to enquiries and provide compelling reasons for potential guests to make reservations
- A natural excitement and ability to provide outstanding guest service
- Excited to work as part of our team, support teammates, make progress and rejoice in the achievements of the team
- A natural excitement and ability to provide outstanding guest service
- Knowledge of relevant aspects of Orange and the surrounding region and an ability to research offerings that will enhance our guest’s experience
- A natural excitement and ability to provide outstanding guest service
- Ability to solve problems, apply initiative and work unsupervised
- A natural excitement and ability to provide outstanding guest service
- Communication skills that are underpinned equally by character and professionalism and appropriately represent the essence of our brand
- A natural excitement and ability to provide outstanding guest service
- A well developed knowledge of Hotel/Motel reservation systems is a significant advantage, however training can be provided to the right candidate
- A natural excitement and ability to provide outstanding guest service
- Contribute to the social media presence of the hotel and participate in the direction of our social media
- A natural excitement and ability to provide outstanding guest service
- Ability to apply existing standard operating procedures (SOPs) and contribute to refining and improving the SOPs
- A natural excitement and ability to provide outstanding guest service
- Like many roles, we would love it if you have excellent computer skills, including knowledge of the Microsoft Office Suite
- Oh, did we mention a natural excitement and ability to provide outstanding guest service
This is a casual position and will require your availability to work some Saturdays, early evenings and very occasionally on a Sunday. Our Reception hours are currently 8.00am to 7.30pm daily. We generally roster AM and PM shifts. The thing is though, when you work on a PM shift and finish at 7.30pm, it still gives you a chance to go for a walk or water the garden and your partner would have already fed the kids by the time you get home.
