AddressAre you a super-star receptionist looking for your next challenge?
Brain Hub is a recognised centre for helping people with complex neurological conditions, including post-concussion syndrome, dysautonomia, balance and dizziness conditions, stroke, as well as ADHD, ASD, genetic disorders, cerebral palsy and more. We have many patients travel from regional, interstate and international locations to seek our intensive rehabilitation programs. We’re about to open a new centre dedicated to helping children with neurodevelopment challenges and neurodiversity.
Key Responsibilities include:
- Report to Practice Manager
- Actively perform front desk and reception duties onsite in Gladesville NSW, which includes answering phone, booking/rescheduling appointments, billing, answering emails, checking mail
- Assist in on-boarding of new patients
- Administrative support for staff and practitioners
- Coordinate accounts and billing for NDIS
- Scheduling patient care programs
- Handling new patient inquiries
- Adhere to all policies and procedures relevant to the role
- Product sales and postage
- Administrative tasks to support the Practice Manager
Hours vary per week day, however you will need to be able to start at 8am and finish at 7pm some days of the week.
We're looking for an immediate start with training provided.
Skills and experience
- Previous experience working in a medical centre/ Allied Health therapy clinic
- Pleasant and calm manner (phone and in-person) when dealing with patients, as well as understanding those with neurological impairments
- An ability to problem solve
- Able to cope with a fast paced, dynamic environment, maintaining organisation of calendar and schedules and follow through on required tasks
- Able to work autonomously and collaborate with Care Coordinator
- Proactive and motivated
- High attention to detail
- Willing to learn and teachable
- A positive attitude
- Passion for healthy lifestyle
- A continuous improvement mindset
- Fluent in english (essential)
- Intermediate Microsoft/ Google suite
- Practice Management software experience (preferred but not essential)
- Australian citizenship/residency
To apply, please send your resume and cover letter outlining how you meet the skills and experience required for the role.
Please do not contact us directly to apply or to assist with recruitment. All email/ phone call applications received direct will not be considered.
For more information about our clinic, please visit www.brainhub.com.au
