Receptionist

Receptionist

• Y Hostel
• Exciting customer service opportunity
• Immediate start available
• Make a real impact.

The Opportunity

The Y Northern Territory is looking for a professional and friendly Hostel Receptionist to join our team based in the Darwin CBD. The Hostel primarily accommodates long term residents and caters for a wide range of demographics within its guests. 

The Y NT is people-focused and is dedicated to making a positive community impact in all the work we do by providing a quality service while supporting our staff to be the best they can be. If you have well-developed empathy, patience and understanding with a true passion and desire to make a positive impact for a broad range of people from all walks of life, providing excellent customer service, we want to hear from you. 

The role of the Receptionist is the face of the Hostel and the first point of connection with guests and the community. The role is a combination of engagement with Hostel guests and administrative tasks. Excellent people skills are essential along with time management. 

In this role you will be responsible for:

• Providing a high level of friendly, polite and helpful customer service to all guests and visitors.
• Answering all incoming calls and email enquiries in a professional and timely manner
• Processing bookings, checking people in and out, and kiosk sales.
• Following up on outstanding room payments with guests
• Ensuring effective communication within a team environment
• Working collaboratively with the Cleaner/Groundskeeper staff to coordinate cleaning and maintenance.
• Reporting and managing non-compliance with Hostel regulations and Conditions of Stay
• Adhering to all health and safety requirements and ensuring the health and safety of all guests in accordance with policy, procedure and legislation

This is a casual role across Monday to Friday, 8.30 am – 4.30 pm, with the opportunity to progress to a permanent position with generous salary sacrifice options, free membership to all YMCA recreation facilities and discounted childcare at Y Child Care Services.

Successful candidates will have prior experience in a similar role, ideally prior experience with RMS 9+ or a comparable management system and experience working in Human Services.

If you see yourself as a motivated, organised person with experience in the areas required then please apply by submitting your resume and cover letter outlining your experiences.

Applications close Friday 5th April 2024

The Details

YMCA, including its Boards of Directors, are committed to the safety and well-being of children and young people in accordance with our Safeguarding Children and Young People framework. YMCA requires that all applicants undergo satisfactory screening prior to commencement, including but not limited to:

• A national criminal history check;
• An international criminal history check where applicants have worked overseas;
• Holding or obtaining a Working with Children Clearance/ equivalent in accordance with Territory laws;
• Two reference checks.

Any successfully appointed applicant will be required to adhere to the Safeguarding Children and Young People framework, which includes a thorough safeguarding children and young people induction and a commitment to upholding the safety and wellbeing of children and young people throughout their engagement with YMCA.

We can’t wait to welcome you to the Y!

---

Please apply via Seek and include a cover letter, addressed to Morag MacLennan, outlining your suitability for the role. 

For a copy of the Position Description, please contact ***************@ynt.org.au

Applications close Friday 5th April 2024