AddressCompany Description
Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast. The Green Dining restaurant and The Green Bar welcomes our guests with views overlooking the stunning Oasis pool and neighbouring golf course, whilst our extensive conference facilities host a range of exciting events.
Job Description
We are looking for a dynamic and motivated leader to join our team. Reporting to and working collaboratively with the Food & Beverage Services Manager, this fixed term role is key to leading and inspiring the team, bringing the Resort's casual dining concepts to life by instilling a culture of guest passion, and drive financial performance.
WHAT YOU WILL BE DOING:
- Drive team development and training in order for the delivery of warm and friendly service, striving for a workplace culture that alights with Accor's values,
- Working across The Green Dining restaurant and The Green Bar, Conferencing & Events, The Cart Takeaway, and the seasonal poolside Oasis Bar.
Qualifications
YOUR EXPERIENCE AND SKILLS INCLUDE:
- A leader genuinely passionate for providing exceptional customer service, motivated to train and develop a team to share this enthusiasm,
- Excellent communication skills, and high standard of grooming and personal presentation,
- Previous leadership experience in hospitality with a focus on guest service and team engagement, including the ability to train others on their "in trend" product knowledge for wine, cocktails, and barista skills,
- Previous experience in Restaurant, Bar, and Conference & Events will be highly regarded,
- Computer literate with strong administration skills, with experience in ResDiary, Micros Applications and Opera PMS highly regarded,
- The ability and flexibility to work across a seven day rotating roster, including late nights, weekends, and public holidays,
- Currently hold, or be willing and able to obtain, both Responsible Service of Alcohol (RSA) and Responsible Management of Licensed Venues (RMLV) certificates.
Additional Information
WHAT IS IN IT FOR YOU:
- Work as part of a highly motivated and skilled team, within a 292-room resort, spanning over 3.5 hectares of manicured gardens,
- A high standard of training and development with a focus on upskilling and Workplace Health & Safety,
- Potenital ongoing employment opportunities with the Resort and Accor Hotels,
- Employee benefits within the exclusive ALL Heartists Program.
