Reception/Sales

At Perth Detailing Centre, we take immense pride in delivering exceptional services in the realm of Vehicle Detailing and Protection. As pioneers in our field, we are on the lookout for a vibrant and impeccably organised individual to join our team as an Sales/Administration Coordinator. This pivotal role ensures the seamless functioning of our operations department, contributing significantly to overall efficiency, productivity, and client satisfaction.

Responsibilities:

Reception:

• Handle initial calls, both via phone and in person, and direct them appropriately.
• Register warranties.
• Welcome clients with enthusiasm and care.
• Deliver outstanding client experiences.
• Coordinate appointments and manage the clinic diary.
• Process client payments through various channels.
• Promote Perth Detailing Centre services.
• Provide proactive administrative support to our team.

Sales:

• Tailor our services to meet clients' requirements without the hard sell, focusing on honest service.
• Generate detailed quotes within our in-house quoting system.
• Utilise our new CRM to identify the best solution for each individual client.
• Manage warm leads, avoiding cold calling.

Client Relations:

• Manage and nurture relationships with new and key clients.
• Act as the primary point of contact for all customer issues.
• Identify and assist the team in replicating quality performance.
• Proactively address and resolve client questions with informative solutions, contributing to continuous improvement.

Who You Are:

As the ideal candidate, we seek someone who aligns with our culture - friendly, family-oriented, and inclusive. If you resonate with the following attributes, this role may be perfect for you:

• Confident, polite, and well-presented.
• Fluent in English, both spoken and written.
• Extremely well-organized with a problem-solving mindset.
• Positive attitude and conflict management skills.
• Good time management and dependability.
• Computer literate, with CRM experience preferred.
• Scheduling experience is a plus.
• Deadline-oriented with strong reporting skills.
• 4WD/Car/Caravan enthusiast is advantageous.

What We Offer:

In appreciation of your dedication and contributions, we provide:

• Discounted detailing and protection services for your car.
• Team bonding nights and a supportive team environment.
• Hot/Cool drinks and snacks in the staff room.
• A family-like working environment.
• Continuous training and development opportunities.
• Uniform provided.

If you're ready for a challenging yet rewarding role in a supportive and dynamic work environment, we invite you to apply for the position of Sales/Reception Coordinator at Perth Detailing Centre. To apply, please send your resume and an accompanying cover letter outlining your experience and why you believe you're the right candidate to **********@perthdetailingcentre.com.au in the first instance.