Recovery Support Worker

In association with the Emergency Recovery Victoria and the Commonwealth-State Disaster Recovery Funding Arrangements (DRFA), Windermere’s Recovery Support Service aims to assist members of the community who have been impacted by the recent storm and bushfire vents in Victoria.

At Windermere, we believe that everyone is someone in our community, and this applies to those we assist and to those who work with us.

Windermere’s Recovery Support Program provides dedicated support to help affected families access the services and information they need to recover and start rebuilding their lives.

We respect, value and celebrate diversity. We are committed to building and sustaining an inclusive environment where our people, and our visitors feel respected and valued.

About the role

As a Recovery Support Worker or Enhanced Intake worker, you will aid our consumers in navigating various local and additional support services. Working remotely and from our Head Office in Narre Warren, you will be responsible for intake assessment, care plan development, referrals and advocacy for consumers across Victoria

We have several full-time positions available as fixed term positions until 31 December 2024, with an extension of contract possible. Windermere promotes a hybrid model of working from home and within our offices in Narre Warren, Pakenham, Traralgon, Bairnsdale, or Box Hill.

This position is suited for Support Workers with a minimum of 2-3 years’ experience in a trauma related program or similar field.

To be successful for this role, you will posses:

• Tertiary qualifications in Social Work or relevant equivalent
• Demonstrated experience in case management, intake and assessment experience preferably in a trauma related program

Why work at Windermere?

We are committed to outcome-focused care for children, families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families, Windermere provides a varied scope of services to support disadvantaged and vulnerable people. Windermere offers a culture of flexibility, support and wellbeing.

Staff Benefits - this is where we stand out from the crowd!  Windermere offers staff a wide range of unique benefits beyond the salary.

• Flexible Ways of Working - home, in the office or combination of both
• Above Award Personal Leave and 17.5% annual leave loading
• Gifted days off (between Christmas and New Year)
• Employee Referral Program of $500 per referral
• Flexible Leave Scheme (50/52, 51/52)
• Opportunities for professional development
• Generous salary packaging (up to $15,900 per year + additional $2,650 meals and entertainment)
• Staff discount program for everyday items (groceries, petrol, fashion and fitness, health insurance)
• Rostered Days Off
• 9 Day Fortnight
• Paid Parental Leave

Windermere care about staff and strive for continuous improvement, which is why we regularly ask our staff and consumers about what we can do better. In our latest staff survey 95% of respondents said they are "happy to tell their family and friends they work at Windermere" and 95% agree "staff are welcome regardless of age, cultural background, race, religion, disability, gender identity or sexual orientation".  

Key Selection Criteria:

• Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.
• Current Victorian Drivers’ Licence.
• Willingness to undertake relevant pre-employment screening and checks.
• Tertiary qualifications in Social Work, Social Welfare or relevant equivalent
• Minimum 3 years’ experience within the community sector, preferably in a trauma related field
• Case management, intake and assessment experience
• Willing and capable to work flexible hours as required and negotiated
• Is approachable, reliable and trustworthy; maintaining professional boundaries and confidentiality where required.
• Ability to build strong professional relationships
• Excellent verbal and written communication skills

If this job excites you, then click the “Apply” button to view the detailed Position Description and submit your application. Please also ensure you address the Key Selection Criteria in your application letter.

If you require any specific access adjustments or support within the Windermere recruitment, interview or onboarding process please contact our Talent Acquisition Specialist via phone +613 8794 1*** or email *************@windermere.org.au

Windermere is committed to equity & equality for consumers and employees, this by building diverse and inclusive services and work environments, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy 2021 to 2024 as we seek to provide a diverse workforce at all levels.