Regional Manager

National Patient Transport (NPT) is a leading private provider of Non‑Emergency Patient Transport services in Victoria, New South Wales, and Western Australia. Commencing operations in 1993, NPT has a rich history of accomplishments.  Our team provide patient transport services 24 hours a day, 365 days of the year with patient care, safety and meeting the needs of customers amongst our highest priorities. 

At NPT, we are dedicated to providing safe, reliable, and compassionate non-emergency patient transportation services. We pride ourselves on ensuring providing the highest standards of care to the patients transported. As part of our team, you will have the opportunity to make a positive impact on the lives of individuals who rely on our services.

NPT employs more than 900 qualified staff and has a fleet of over 200 vehicles to provide services in NSW, Victoria, and Western Australia

NPT is part of ComfortDelGro Corporation Australia, one of Australia’s leading transport providers. Our parent company is ComfortDelGro Corporation Limited, a global transportation company listed on the Singapore Stock Exchange and one of the world’s largest land transport companies. The ComfortDelGro Group’s operations extend from Singapore, Australia, New Zealand, the United Kingdom, Ireland, China, and Malaysia, with a combined fleet of around 34,000 vehicles.

NPT WA is a rapidly growing business where the greatest challenge is to meet rising demand with quality solutions and services.  The WA Regional Manager is responsible for the day-to-day management of the business and will report to the CEO based in Victoria. Working closely with the NPT Management Team, the successful applicant will be the direct line manager for operational employees and will provide clinical and operational advice to employees and customers booking transport and ensure compliance to all operational policies and procedures.

Responsibilities include:

As a WA Regional Manager you will:

• Be our customer's first point of contact for all things in Western Australia.
• Support NPT to deliver high standard Non-Emergency Patient Transport Services;
• Be the first point of contact for employees seeking assistance, advice, guidance or support;
• Provide management and clinical support for employees;
• Ensure the performance of employees is compliant with regulations, protocols, company policies and contractual obligations, including audits (clinical and non-clinical);
• Identify and action training as required for employees;
• Initiate recruitment as required;
• Oversee the induction of new employees and closely monitor their progress and performance;
• Monitor the condition and serviceability of vehicles, equipment, branch/office facilities, manage repairs and maintenance and escalate issues as required;
• Investigate internal and external employee and customer complaints and escalate issues to the GM Operations and/or Human Resources Manager where necessary;
• Provide performance management support and guidance to employees;
• Monitor employee welfare and provide assistance/referral where necessary;
• Oversee the rostering of employees and ensure rosters meet operational needs, whilst remaining fair and appropriate for employees.

Required attributes and skills

• An ability to build a cooperative and respected work environment;
• Clinical skills adequate to liaise professionally with health professionals and employees and provide advice and guidance in clinical decision making;
• Excellent customer service, communication, conflict resolution and problem-solving skills;
• An understanding of clinical operating requirements and a working knowledge of standard equipment;
• A commitment to operational efficiency and the managerial experience to manage issues;
• A commitment to the provision of quality services and exceeding customer expectations;
• Competent in the use of office computer systems, phone, booking and rostering systems.

NPT is an equal opportunity employer and is committed to attracting and developing a diverse workforce which reflects the community we serve. We encourage and welcome applications from all genders, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI+, candidates with varying abilities and those from culturally and linguistically diverse backgrounds.

If this role sounds like the opportunity you've been searching for, please submit your current CV and a cover letter, by clicking the Apply Now button. Expressions of interest will be treated as strictly confidential.