Regional Manager - Home & Community Services

Reporting to the General Manager, this position is for an experienced and passionate Regional Manager who will be responsible for the overall leadership, growth and management of all services in Western and South Western NSW within our Home and Community Services business. The main offices for this role are located within Wagga Wagga, Bathurst, Dubbo and Young with frequent travel to these locations within the region. The ideal candidate could be based in Wagga Wagga, Young, Bathurst or Dubbo.
The primary focus of this role is to ensure, through appropriate and regular supervision of staff and engagement with other stakeholders, that;

• The standard of client care aligns with HCS principles of client choice and flexibility of service delivery.
• All service provision reflects the requirements of the program contract with government and/or the individual client, including specific requirements such as activity targets, reporting and quality standards.
• Opportunities for business development and growth are sought out and optimised.
• People resource planning and management
• All staff have an understanding of, and deliver services in accordance with, internal policies and procedures.
• All staff have a thorough understanding of compliance in all areas of service delivery and that all operations are compliant with required legislation, standards, accreditations, and contractual funding obligations.
• Business and financial KPIs are achieved; including new products services and activity drivers.

To be considered a successful candidate, you will have proven experience in managing high performing teams and maintaining relationships to improve the quality, productivity, efficiency and performance within the team. In addition, you will possess the following:

• Knowledge of and demonstrated experience in community aged care programs (or transferable skills)
• Strong leadership experience in regional operations management
• Evidence of leading improvements and achieving positive outcomes in customer service and service delivery.
• Recent stakeholder engagement experience and evidence of the ability to develop and maintain relationships with key stakeholders and build strong networks in local communities.
• Strong commercial and business acumen, including developing and implementing strategies for improved revenue and EBITDA generation.
• Demonstrated people management and HR experience including recruitment, supervision and the development of individual key performance indicators.
• Excellent written and oral communication and interpersonal skills.
• Willingness to travel within the designated regions to build strong local teams, engage with local communities and understand local needs.
• A registered and insured motor vehicle suitable for business use and a current unrestricted Class C NSW Drivers Licence.

Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and Community Services & retirement living across NSW and SE QLD. Together, our team of around 5000 people are dedicated to our Mission of helping our customers to live life to its fullest every day.
So, if you're looking for a role where you can make a positive & rewarding impact in a great organisation like ours, then we'd love to hear from you. Apply online now.
Please note that pre-employment checks (including Police) will be completed for all preferred candidates before an Offer is made.
Hello Recruitment Agencies, thanks for thinking of us. Right now, we're looking to fill this opportunity directly so if we do need your assistance we'll be in touch.
Country: Australia
Brands: Catholic Healthcare
Type: Full-Time