AddressAre you experienced in providing administrative support in a regulatory environment? We’re looking for someone with enthusiasm, an eye for detail and an interest in working in a fast-paced licensing environment. If you have an interest in how we regulate to keep children safe, and would like to contribute to a high performing regulatory team, we’d like to hear from you.
About the Department of Education
The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
The Department of Education is committed to giving all children a great start, engaging young people in learning, creating safe and inclusive workplaces and investing in communities for a stronger Queensland.
The Early Childhood Regulatory Authority (ECRA) in the department is responsible for regulating Queensland's early childhood education and care sector, ensuring children's health, safety and wellbeing. We are looking for a highly efficient administrator with great customer service skills to join our team.
The Licensing team within ECRA is responsible for deciding applications for early childhood education and care providers and services in Queensland, primarily under the National Quality Framework ( https://www.acecqa.gov.au/national-quality-framework ).
For more information about working for the ECRA, please visit our Early Childhood Regulatory Authority roles ( https://earlychildhood.qld.gov.au/careers/career-paths/early-childhood-regulatory-authority-roles )website.
Your Role:
The role is within ECRA's Licensing Team to:
- Be the first point of contact with applicants and the early childhood sector, to ensure the efficient intake and progression of regulatory matters, and responses to regulatory enquiries. Duties may include assisting in the preparation of correspondence, reports, briefs and other documentation in a timely manner, while maintaining integrity and confidentiality.
- Apply relevant early childhood education and care (ECEC) legislation, standards, policies and procedures when undertaking administrative tasks that support the licensing team in deciding applications and notifications in line with the Regulating for Quality policy ( https://earlychildhood.qld.gov.au/regulation/regulating-early-childhood-education-and-care/regulating-for-quality ).
The Regulatory Support Officer reports to the Manager, Licensing, Early Childhood Regulatory Authority, Early Childhood Branch, Early Childhood and State Schools Division.
Responsibilities include:
- Acting as the first point of contact, monitoring and following up on regulatory matters and prioritising work according to risk.
- Implementing administrative procedures to ensure efficient intake and progression of regulatory matters in accordance with the ECEC legislation and principles of good administrative decision making, including processing financial transactions, such as application and annual fees, as required.
- Monitoring, processing, validating applications as required, tracking and escalating matters according to risk.
- Coordinating team workflow using regulatory systems and databases, ensuring correct data capture and review.
- Providing support in the maintenance of records, and regulatory and records management systems to ensure accuracy and compliance with information management requirements.
How to Apply
- Attach a brief resume (maximum four pages) including contact details for 2 referees (referees should have an understanding of your relevant work history).
- A statement (maximum two pages) with examples of your skills, abilities and experience that demonstrate your capabilities and competencies relevant to the role as outlined in the attached Role Description.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies. ( https://alt-qed.qed.qld.gov.au/working-with-us/induction/department/human-resources/inclusion-and-diversity#:~:text=Pathways%20to%20Parity,participate%20fully%20in%20our%20workplaces. )
