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Form of work
SalaryAbout us
Green Life is an Australian-owned and operated clinic & dispensary group. Our mission is to simplify patient access to life-changing plant-based and alternative medicines that primarily target chronic pain, mental health, and sleep disorders.
Qualifications & experience
- Previous experience working in a dynamic customer interaction role involving high-paced customer engagement and target-oriented communication
- Strong interpersonal and communication skills.
- High attention to detail
- Ability to multitask and handle a fast-paced clinic environment
Tasks & responsibilities
- Patient Pre-screening: Assess and ensure all incoming patients meet the necessary criteria for their appointments, and streamline the process for optimal patient flow.
- Phone Call Management: Handle incoming and outgoing calls, schedule appointments, and address patient inquiries with professionalism and empathy.
- Front of House: Be the welcoming face of our clinic, ensuring that every visitor feels at ease and has a positive first impression.
- Enhancing Patient Experience: Proactively identify opportunities to elevate the patient experience, garner feedback, and implement strategies to maintain our clinic's high standard of care.
- Follow-ups: Ensure post-appointment care by reaching out to patients, ensuring they have the resources and understanding needed for their plant-based medical journey.
- Reviews & Feedback Management: Gather, monitor, and address patient reviews and feedback to constantly refine and improve our clinic’s services.
- Be willing to work on a 7 day rotating roster
Benefits
- Competitive Salary Package
- Ongoing Training & Development Opportunities.
- Exciting Opportunities for Rapid Growth within the Company
- Warm and Supportive Work Environment
- Employee Discounts on Clinic Services & Products
- Health & Well-being Initiatives
