Address- This role is a Parental Leave Cover for a 12 month period to March 2025
- Location: Perth
- Join a high performing Equipment Finance and Third-Party team in a sales and customer relationship focus role!
How will I help?
In this role, your primary focus will be to deliver exceptional sales support to EFMs, BDMS, and Brokers. Your responsibilities include the retention and growth of customer value by meeting broker customer needs and inquiries through unparalleled services, while also achieving sales targets and net promoter score objectives.
Collaboration with key internal stakeholders, such as Operations, Credit, Local Business Bankers, Relationship Managers, Business Development Managers, and Introducers, is essential to contribute to an outstanding customer experience. You will need to balance service levels, operational effectiveness, and quality and risk exposures. A key aspect of this role involves a passion for customers and a commitment to enhancing their experience by concentrating on improving the drivers of customer satisfaction.
What's in it for me?
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
You'll Ideally, have knowledge or experience in Equipment Finance product and procedure/service and demonstrate a dedicated commitment to customer service, coupled with a sense of urgency to support that commitment. You'll showcase a proven track record in achieving sales results and consistently meeting deadlines. You possess strong communication, time management, organisational, and problem-solving skills. You have effective relationship management skills and demonstrate business and financial acumen.
What is it like to work there?
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.
We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
How do I apply?
Start here. Just click on the APPLY button.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email talentacquisition@westpac.com.au
