Relationship Manager

Happy Haven OSHC is offering an exciting opportunity for a passionate and motivated Relationship Manager to work in the Northern Region!

About us

Happy Haven OSHC is a South Australian-owned and operated company offering a range of services. We are an Approved Provider with an expert team capable of running outstanding OSHC programs on school sites. 

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The Role

The Relationship Manager is responsible and accountable for the overall management and administration of the operation of 12-15 services under their direction.

The goal of the Relationship Manager is to ensure the smooth operation of the OSHC services and foster a cohesive team environment where families and service contacts feel supported and valued.

 Duties include: 

• Fortnightly visits to all services under their guidance, both in metropolitan Adelaide and regional South Australia
• Ensure services and educators understand and comply with all relevant laws, regulations, frameworks, standards and Happy Haven policies, procedures and SOPs
• Regularly meet with the CEO, Executive Leadership Team, Principal (or school representative), governing council, families and staff to discuss status, issues, planning, and progress
• Positively promote and oversee evaluation strategies and performance management of the service
• Ensure compliance with WHS procedures
• Participation in an out of business hours phone roster to field emergency calls

What You Need

• Ability to build and maintain positive professional relationships with client contract managers
• Experience managing multi-site teams (rural experience beneficial), and a willingness and ability to travel to services within your remit
• Experience dealing with complaints that have been escalated from initial inquiries
• Confidence working with Site Managers to set and achieve goals, and manage underperformance
• Financial / business acumen
• Contribution to building positive reputation among all key stakeholders and assisting with identifying opportunities for growth and expansion
• History of involvement dealing with Quality Assurance and Compliance
• Be willing to accept the role of Nominated Supervisor under the Education and Care Services National Law Application Bill 2010 and Education and Care Services National Regulations (required)
• Good references from previous employment
• Refined computer skills, and advanced skills in MS Office Suite
• Hold or willing to obtain a valid Working with Children Check (required)
• Hold or be willing to obtain Responding to Risks of Harm, Abuse and Neglect (RHHAN-EC) certificate (required)
• Current valid Driver's Licence (required)

Why Happy Haven OSHC?

• Exciting fast-growing company
• Work alongside an experienced and highly supportive team who enjoy sharing knowledge and ideas
• A company that cares deeply about creating a positive impact and providing outstanding OSHC programs     
• A business that embraces the use of technology
• A highly collaborative team environment
• Opportunities to learn and grow
• Possibility of having flexible working arrangements

If you're interested and would like to apply, visit our website in the career section and let us know more about you. 

Apply Here: https://www.happyhaven.sa.edu.au/applynow

Application deadline: 17 March 2024 

*Please note that the application may close earlier if a suitable candidate is found before the deadline. We encourage early submission to ensure consideration for this position. 

Employer questions

Your application will include the following questions:

• Do you have a current Working With Children (WWC) Check?
• Which of the following Microsoft Office products are you experienced with?
• How many years of people management experience do you have?
• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Relationship Manager?
• Which of the following First Aid accreditations do you currently hold?
• Have you worked in a role which requires a sound understanding of the National Quality Framework?
• Do you have a current Australian driver's licence?