AddressExciting opportunity for an experienced Commercial Relationship Manager. At Suncorp we strive to be the customer’s first choice because we care about our customers and are passionate about the communities, they live in.
As part of our high performing Commercial team, you will be surrounded by high integrity banking professionals while managing and growing your own portfolio of customers.
Role is Sunshine Coast based. Experience and qualifications will be taken into consideration and a competitive salary is on offer.
What you’ll do
- Maximise the visibility of the Suncorp Group brand throughout the region by actively and positively promoting the company at public events. Network and liaise with tier 1 customers in conjunction with District Manager to optimise and maintain relationships and promote customer retention.
- Manage the Group’s relationship with customers within your assigned portfolio tier
- Support improvement and monitor the relevant customer service / customer satisfaction outcomes for the portfolio.
- Assist the Suncorp Group’s understanding of and meeting of holistic customer needs as well as lending needs (through genuine Connected Customer conversations). Collaborate across channels to meet customer needs
- Source and relationship manage quality new to Group business to grow our business banking lending portfolio.
- Design, implement and monitor an annual portfolio business, marketing and business plan to achieve desired portfolio growth.
- Build strong and genuine relationships with key stakeholders and work collaboratively to drive a ‘one team’ approach ensuring support and service delivery as well as achieving customer and business needs.
- Provide development opportunities for staff to allow the achievement of current and future objectives and Suncorp desired staff satisfaction results.
What you’ll bring
- Tertiary Qualifications in business, commerce or finance is desirable
- Demonstrated experience in roles requiring growth and retention of a customer base.
- Demonstrated experience in financial services.
- Exceptional organisation and planning skills.
- Demonstrated experience in a role requiring growth and retention of a customer base.
- Understanding and application of risk analysis, cash flow analysis, portfolio management, evaluation and analysis of profit projections, property valuation, credit mediation, security requirements and credit checking.
- Able to build strong relationships in relation to matters involving a wide range of stakeholders.
- Demonstrates high ethical standards and integrity in all working relationships including being able to maintain strict confidentiality when required.
- Ability to make effective decisions in a timely manner and to escalate as appropriate.
What we can offer
- Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
- A range of flexible working and leave options, including 16 weeks paid parental leave and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated
- employee council.
- We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program, Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition)
About Suncorp Group
We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.
For over 100 years Suncorp Group has been driven by our guiding Purpose to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in banking and insurance, the Suncorp Group family provides our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.
If this opportunity sounds like the challenge you have been looking for, please apply online today.
Advertised: 05 Oct 2022 AUS Eastern Daylight Time
Applications close: 19 Oct 2022 AUS Eastern Daylight Time
